Client Relations Coordinator II — Behavioral Health Outcomes

Universal Health Services; Lewisville (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision, and

Prescription Drug Plan

401(K) with company match and stock

Disability Insurance

Flexible Spending Accounts

Life Insurance

Tuition Assistance

Career development opportunities

Job summary

Horizon Health, a subsidiary of Universal Health Services, is seeking a Client Relations Coordinator II to join the Mental Health Outcomes team in Lewisville, TX. This in-office role supports client relations with routine-to-moderately complex inquiries and coordinates with internal resources on projects and client set-ups.

The position emphasizes administrative support, documentation maintenance, and posting of reports, contributing to client satisfaction and retention metrics within the MHO

Qualifications

• High School Diploma or GED required.
• 1–3 years of related work experience required.
• 3–5 years of related work experience preferred.
• Excellent interpersonal, telephone, written and customer relations skills.
• Experience in health related and administrative fields required.
• List primary equipment used: Computer, phone, copier/printer required.
• List required software and proficiency: Proficient experience with Microsoft Office Products.

Responsibilities

• Provides support to MHO clients by responding to routine questions/concerns via phone, web meetings, and email; triages to appropriate level of customer support.
• Sends standardized communications to clients regarding participation rate, upcoming deadlines, system updates.
• Coordinates with internal resources to deliver on projects and support needs via in-person and digital communication and teamwork.
• Coordinates new client set-up processes through collaboration with team members and resources.
• Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements.
• Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product and service offerings.
• Ensures correct and timely posting of reports.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
• Performs other duties as assigned/required by this position.

Skills

Interpersonal skills

Customer relations

Telephone communication

Written communication

Administrative support

Education

High School Graduate/GED

Tools

Microsoft Office

Computer

Phone

Copier/Printer

Job description

Horizon Health, a subsidiary of Universal Health Services, is seeking a Client Relations Coordinator II to join the Mental Health Outcomes team in Lewisville, TX. This in-office role supports client relations with routine-to-moderately complex inquiries and coordinates with internal resources on projects and client set-ups.

The position emphasizes administrative support, documentation maintenance, and posting of reports, contributing to client satisfaction and retention metrics within the MHO