Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes

Thousand Branches Wellness; Lewisville (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision, and Pharmacy

401(K) with company match

Long and Short-term Disability

Flexible Spending Accounts; Healthcare

Life Insurance

Career development opportunities

Tuition Assistance

Rewarding work environment

Job summary

Horizon Health Behavioral Health Services, a subsidiary of Universal Health Services, is seeking a Client Relations Coordinator II to join the Mental Health Outcomes team at the National Support Center Corporate office in Lewisville, TX.

The role is in-office and focuses on answering standard to moderately complex client questions while supporting the client relations team with communications and internal projects.

Qualifications

• High School/GED required.
• 1–3 years related work experience.
• 3–5 years preferred.
• Excellent interpersonal, telephone, written and customer relations skills.
• Experience in health-related and administrative fields required.

Responsibilities

• Responds to routine client questions via phone, web meetings, or email.
• Sends standardized communications about participation rate, deadlines, updates.
• Coordinates with internal resources to deliver projects and support needs.
• Coordinates new client set-up processes with team members.
• Maintains client FAQs, feedback, and recommendations data.
• Supports communication about company news, policies and products/services.
• Ensures correct posting of reports.
• Tracks client satisfaction and retention metrics in MHO systems.
• Performs other duties as assigned in the office.

Skills

Interpersonal skills

Telephone skills

Written communication

Customer relations

Education

High School/GED

Tools

Microsoft Office

Job description

Responsibilities

Client Relations Coordinator II (Full Time & Onsite) – Lewisville, TX.

Horizon Health is seeking a Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes to join our Mental Health Outcomes (MHO) team at the National Support Center Corporate office in Lewisville, TX. The Client Relations Coordinator II is an in-office position responsible for providing support with reactive mid-level client contact focused on answering standard to moderately complex questions. This position provides administrative support for the client relations team including distribution of client communications and completing internal projects.

Responsibilities

• Provides support to MHO clients by responding to routine customer questions/concerns regarding system functions via office phone, web meetings, and/or email; triages to appropriate level of customer support.
• Sends standardized communications to clients regarding participation rate, upcoming deadlines, system updates.
• Coordinates with internal resources to deliver on projects and support needs via both in-person and digital communication and teamwork.
• Coordinates new client set-up processes through collaboration with team members and resources.
• Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements from the office environment to ensure data accuracy and security.
• Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product and service offerings as part of collaboration with the client relations team.
• Ensures correct and timely posting of reports.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
• Performs other duties as assigned/required by this position in the office setting.

Benefit Highlights

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

Who we are & where you can make a difference:

Quality care is our passion; improving lives is our reward. Horizon Health Behavioral Health Services, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health Behavioral Health Services has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health Behavioral Health Services has extensive expertise in successfully addressing concerns unique to hospital-based programs.

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

For more information on this position, email Oscar Hernandez, Horizon Health, Senior Executive Recruiter at [e-mail]

Qualifications

• High School Graduate/GED required
• 1 – 3 years of related work experience required
• 3-5 years of related work experience preferred
• Excellent interpersonal, telephone, written and customer relations skills
• Experience in health related and administrative fields requiredList primary equipment used: Computer, phone, copier/printer required
• List required software and required proficiency: Proficient experience with Microsoft Office Products

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.