Client Relations - Client Relations Liaison

Phillips-&-Cohen-Associate; Wilmington (DE); On-site; USD 55,000 - 85,000; Full time

Job summary

Phillips & Cohen Associates is seeking a Client Relations Liaison in Wilmington, DE to cultivate and strengthen relationships with business clients, manage multiple projects, and ensure client satisfaction in a highly regulated environment.

You will engage in meetings with clients, analyze data, review SLAs, and identify opportunities to grow the business while delivering exceptional service. This role requires attention to detail and excellent communication skills.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• At least 3 years of experience in sales, finance, or account management for B2B relationships.
• Excellent interpersonal communication skills and strong analytical abilities.

Responsibilities

• Maintain good relationships with clients to maximize value.
• Identify key contacts to establish and foster relationships.
• Host and participate in meetings with clients to explain processes and services.
• Proactively address client challenges and identify growth opportunities.
• Provide excellent service to maintain a positive reputation for the business.
• Review service level agreements and client communications to exceed expectations.
• Analyze information and present findings clearly and professionally.

Skills

Interpersonal communication

Analytical skills

Time management

Problem solving

Education

Bachelor’s degree in business administration

Equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Job description

Wilmington, DE, USA

Job Description

Posted Tuesday, August 4, 2026 at 4:00 AM

General Description

The Client Relations Liaison (CRL) plays a key role in cultivating, maintaining, and strengthening relationships withour business clients. This position requires a highly professional individual with exceptional attention to detail,strong communication skills, and the ability to manage multiple projects concurrently. Superior time management
and critical thinking are essential. Candidates must have prior experience in account and/or vendor management,particularly in roles that demand a deep understanding of client standards and expectations. The CRL is expectedto quickly identify, assess, and resolve issues to ensure client satisfaction and confidence in our services .

Responsibilities

• Maintain good relationships with clients allowing the business to maximize the value of the relationship(s).
• Identify key contacts with clienteles to establish and foster a relationship.
• Host and participate in one-on-one meetings with clients to explain processes and services to guide their decisions.
• Proactively recognize the challenges of clients and find ways the business could better address those needs.
• Assist in growing the business by ascertaining potential business development opportunities.
• Provide excellent service to maintain a positive reputation for the business.
• Resolve internally and externally identified issues quickly, resulting in the least amount of disruption to performance.
• Receiving, analyzing, and distributing internal and external key performance indicators and client provided data.
• Review service level agreements, contracts, and client communications to ensure expectations are consistently exceeded.
• Analyze information and present findings in a clear, concise, and professional manner.
• Flexible and ability to prioritize workload according to challenging deadlines.
• Ability to work well under pressure in a highly regulated environment.
• Driven to improve the quality of the business through work efforts.
• A mature approach to work duties.
• Ability to make confident decisions.

Requirements and Qualifications

• Bachelor’s degree in business administration, or equivalent.
• At least 3 years of experience in sales, finance, or account management for B2B relationships.
• Intermediate MS Office experience (MS Word, Excel, PowerPoint)
• A working knowledge of commonly used concepts, practices and procedures within the financial and/or collection industries.
• Excellent interpersonal communication skills.
• Keen analytical and research abilities.
• Pre-employment criminal background, drug, and credit history screening.

Key attributes; Commitment; Compliance; Compassionate; Innovation.