Strategic Client Relations Specialist

Phillips-&-Cohen-Associate; Wilmington (DE); On-site; USD 55,000 - 85,000; Full time

Job summary

Phillips & Cohen Associates is seeking a Client Relations Liaison in Wilmington, DE to cultivate and strengthen relationships with business clients, manage multiple projects, and ensure client satisfaction in a highly regulated environment.

You will engage in meetings with clients, analyze data, review SLAs, and identify opportunities to grow the business while delivering exceptional service. This role requires attention to detail and excellent communication skills.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• At least 3 years of experience in sales, finance, or account management for B2B relationships.
• Excellent interpersonal communication skills and strong analytical abilities.

Responsibilities

• Maintain good relationships with clients to maximize value.
• Identify key contacts to establish and foster relationships.
• Host and participate in meetings with clients to explain processes and services.
• Proactively address client challenges and identify growth opportunities.
• Provide excellent service to maintain a positive reputation for the business.
• Review service level agreements and client communications to exceed expectations.
• Analyze information and present findings clearly and professionally.

Skills

Interpersonal communication

Analytical skills

Time management

Problem solving

Education

Bachelor’s degree in business administration

Equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Job description

Phillips & Cohen Associates is seeking a Client Relations Liaison in Wilmington, DE to cultivate and strengthen relationships with business clients, manage multiple projects, and ensure client satisfaction in a highly regulated environment.

You will engage in meetings with clients, analyze data, review SLAs, and identify opportunities to grow the business while delivering exceptional service. This role requires attention to detail and excellent communication skills.