Client Relations Assistant

Canine Craze; Urbandale (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee discounts

Paid training

Advancement opportunities

Job summary

Canine Craze is seeking a Client Relations Assistant to be the first point of contact for families exploring training and services. You will welcome clients, answer questions, and connect them with offerings that fit their goals, while supporting trainers with administrative tasks.

In this role you'll manage client scheduling, maintain accurate records, keep a welcoming front office, and provide reliable team support to ensure exceptional client experiences and smooth daily operations at Canine

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage scheduling and front-office tasks while supporting trainers.

Responsibilities

• Create exceptional client experiences from first contact through ongoing services.
• Greet clients, answer questions, and connect them with appropriate training and services.
• Maintain accurate client and dog records and scheduling information.
• Keep a clean, welcoming front-office environment and ensure supplies are stocked.
• Provide reliable administrative support to trainers and teammates.

Skills

Customer service

Communication

Organizational skills

Teamwork

Job description

Client Relations Assistant

Full-Time | Canine Craze

Every dog has potential. Our job is to help families discover it. That's why every great relationship starts with the right conversation. As our Client Relations Assistant, you'll be the trusted first point of contact for every client. You'll welcome families, answer questions, and connect them with the training and services that best fit their goals.

We're a small team where relationships matter. We support one another, celebrate successes together, and believe people do their best work when they enjoy coming to work.

Position Purpose

The Client Relations Assistant is responsible for creating an exceptional experience for every client from the first interaction through ongoing services. This role ensures clients feel welcomed, informed, and supported while providing the administrative and operational support that allows trainers to focus on training dogs and serving clients. Success is measured not simply by completing tasks, but by creating positive client experiences, maintaining operational excellence, and contributing to a collaborative team culture.

Primary Areas of Ownership

1. Client Experience-

Owns the first impression of Canine Craze.

Success Looks Like

• Clients are greeted warmly and professionally.
• Every interaction reflects Canine Craze values.
• Clients understand what happens next.
• Questions are answered promptly.
• Problems are resolved quickly or appropriately escalated.

2. Scheduling and Client Coordination-

Owns an accurate and organized client schedule.

Success Looks Like

• Trainers have complete and current schedules.
• Clients receive accurate confirmations and instructions.
• Scheduling conflicts are minimized.
• Evaluations and services are booked efficiently.

3. Client Records-

Owns accurate and complete client and dog information.

Success Looks Like

• Client and dog records are current.
• Vaccination records, waivers, and required documents are complete.
• Notes are entered promptly.
• Documentation follows established procedures.

4. Front Office Operations-

Owns a clean, organized, and welcoming client environment.

Success Looks Like

• Reception and client areas are clean and odor-free.
• Supplies and forms are stocked and accessible.
• The workspace remains organized throughout the day.
• Opening and closing procedures are completed consistently.

5. Team Support-

Owns reliable administrative support for trainers and teammates.

Success Looks Like

• Materials are prepared when needed.
• Trainers receive timely and accurate client information.
• Team communication is clear and prompt.
• The employee contributes wherever support is needed.

Core Competencies

Client Focus - Creates welcoming, informed, and positive experiences for clients.

Organization - Keeps schedules, records, materials, and workspaces accurate and accessible.

Communication - Communicates clearly, professionally, and confidently in person, by phone, and in writing.

Initiative - Recognizes needs, solves routine problems, and acts without waiting to be asked.

Adaptability - Handles changing priorities and a fast-moving environment calmly.

Teamwork - Contributes positively to the success of trainers, teammates, clients, and dogs.

Compensation & Benefits

Starting Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance
• Retirement plan with employer contribution
• Employee discounts on Canine Craze services
• Paid training
• Opportunities for advancement

Schedule

Full-Time Position

Monday through Thursday from 7:00 a.m. – 3:00 p.m.

Friday 8:00 a.m. – Noon.