Client Experience Coordinator

Canine Craze; Urbandale (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee discounts

Paid training

Advancement opportunities

Job summary

Canine Craze is seeking a Client Relations Assistant to be the first point of contact for families exploring training and services. You will welcome clients, answer questions, and connect them with offerings that fit their goals, while supporting trainers with administrative tasks.

In this role you'll manage client scheduling, maintain accurate records, keep a welcoming front office, and provide reliable team support to ensure exceptional client experiences and smooth daily operations at Canine

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage scheduling and front-office tasks while supporting trainers.

Responsibilities

• Create exceptional client experiences from first contact through ongoing services.
• Greet clients, answer questions, and connect them with appropriate training and services.
• Maintain accurate client and dog records and scheduling information.
• Keep a clean, welcoming front-office environment and ensure supplies are stocked.
• Provide reliable administrative support to trainers and teammates.

Skills

Customer service

Communication

Organizational skills

Teamwork

Job description

Canine Craze is seeking a Client Relations Assistant to be the first point of contact for families exploring training and services. You will welcome clients, answer questions, and connect them with offerings that fit their goals, while supporting trainers with administrative tasks.

In this role you'll manage client scheduling, maintain accurate records, keep a welcoming front office, and provide reliable team support to ensure exceptional client experiences and smooth daily operations at Canine