Client Relations

Market Value Southwest; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Market Value Southwest, based in Orlando, seeks a Client Relations professional to nurture long-term relationships with clients and ensure a consistent, professional experience across touchpoints.

You will collaborate with internal teams to understand client needs, provide information on services, and coordinate timely follow-ups. The role emphasizes clear communication, dependable follow-through, and a customer-centric mindset to support ongoing engagement.

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Professional and confident when communicating directly with clients.
• Strong listening and problem-solving skills.
• Excellent organization and follow-through.
• Ability to manage multiple client conversations and priorities.
• Detail-oriented, dependable, and adaptable.
• Comfortable collaborating with multiple internal teams.
• Ability to learn company services, processes, and resources.
• Previous experience in client relations, client services, customer success, account support, hospitality, or another client-facing environment is preferred
• Comprehensive training and ongoing support
• Hands-on client relationship experience
• Collaborative and team-oriented work environment
• Exposure to client engagement and business operations
• Opportunities to strengthen communication, relationship-management, and problem-solving skills
• Opportunities for continued growth and increased responsibility

Responsibilities

• Build and maintain positive, professional relationships with clients
• Serve as a point of contact for routine client communication
• Learn about individual client needs, priorities, and expectations
• Provide information regarding company services, programs, and current initiatives
• Maintain regular follow-up with clients regarding ongoing needs and open items
• Respond to routine client questions and help determine appropriate next steps
• Coordinate with internal teams when additional information or support is required
• Keep clients informed of relevant updates and available resources
• Gather client feedback and communicate useful insights internally
• Maintain accurate records of client conversations and activities
• Help identify recurring client needs and opportunities to improve the overall experience
• Prepare client information, updates, and supporting materials as needed
• Maintain current knowledge of company services and processes
• Support client satisfaction and ongoing engagement initiatives
• Participate in client meetings, programs, and special projects
• Assist with additional client relationship activities as needed

Skills

Written communication

Verbal communication

Interpersonal skills

Relationship building

Organizational skills

Follow-through

Problem solving

Multitasking

Attention to detail

Collaboration

Education

Bachelor’s degree

1–2 years professional experience

Job description

Orlando, United States | Posted on 09/20/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a Client Relations professional to support positive, long-term relationships with our clients. This role focuses on maintaining regular communication, understanding client needs, providing relevant information, and helping ensure a consistent and professional experience.

The ideal candidate is personable, organized, and comfortable working directly with clients. This position will collaborate with internal teams to support client needs while maintaining strong communication and dependable follow-through.

Responsibilities

• Build and maintain positive, professional relationships with clients
  
• Serve as a point of contact for routine client communication
  
• Learn about individual client needs, priorities, and expectations
  
• Provide information regarding company services, programs, and current initiatives
  
• Maintain regular follow-up with clients regarding ongoing needs and open items
  
• Respond to routine client questions and help determine appropriate next steps
  
• Coordinate with internal teams when additional information or support is required
  
• Keep clients informed of relevant updates and available resources
  
• Gather client feedback and communicate useful insights internally
  
• Maintain accurate records of client conversations and activities
  
• Help identify recurring client needs and opportunities to improve the overall experience
  
• Prepare client information, updates, and supporting materials as needed
  
• Maintain current knowledge of company services and processes
  
• Support client satisfaction and ongoing engagement initiatives
  
• Participate in client meetings, programs, and special projects
  
• Assist with additional client relationship activities as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Professional and confident when communicating directly with clients
  
• Strong listening and problem-solving skills
  
• Excellent organization and follow-through
  
• Ability to manage multiple client conversations and priorities
  
• Detail-oriented, dependable, and adaptable
  
• Comfortable collaborating with multiple internal teams
  
• Ability to learn company services, processes, and resources
  
• Previous experience in client relations, client services, customer success, account support, hospitality, or another client-facing environment is preferred
  
• Comprehensive training and ongoing support
  
• Hands-on client relationship experience
  
• Collaborative and team-oriented work environment
  
• Exposure to client engagement and business operations
  
• Opportunities to strengthen communication, relationship-management, and problem-solving skills
  
• Opportunities for continued growth and increased responsibility