Client Receivables Specialist

Polsinelli PC; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

ID Theft protection

Long-term disability

Short-term disability

Parking/Transit reimbursement

401(k)

Employee assistance

Job summary

Polsinelli PC seeks a Client Receivables Specialist to manage collections across multiple offices, including Philadelphia, with a hybrid work arrangement. The role emphasizes delinquent account resolution, client and attorney communications, and contributing to revenue forecasts.

The ideal candidate brings 5+ years in law firm or B2B collections, excellent organizational and communication skills, and proficiency in Excel, Word, and Outlook. AmLaw 100 experience is a plus.

Qualifications

• 5+ years of related experience in law firm collections or B2B collections.
• Excellent organizational skills and keen attention to detail and quality.
• Excellent verbal and written communication/presentation skills.
• Strong demonstrated relationship-building skills.
• Highly motivated with ability to drive results across multiple projects with minimal supervision.
• Proficient in Microsoft Excel and Microsoft Word.
• Experience with ARCS and 3E is a plus.
• Prior AmLaw 100 law firm experience preferred.

Responsibilities

• Lead and/or assist with all aspects of collections with focus on delinquent accounts and responses to Client and Billing Attorney inquiries.
• Maintain constant communication with Clients and Billing Attorneys regarding status of inventory.
• Provide regular updated information to Billing Attorneys regarding the status of their client inventory positions.
• Assist leadership in forecasting and achieving monthly revenue goals.
• Deliver high-quality service to Billing Attorneys and Clients while maintaining internal controls.
• Work with the billing team to ensure timely invoicing and address client concerns.
• Identify inventory trends, risks, and challenges with actionable plans.

Skills

Collections

Communication

Attention to detail

Team player

Multitasking

Tools

3E

ARCS

Excel

Word

Outlook

Job description

Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails.
At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment, and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!
Polsinelli is seeking a Client Receivables Specialist position in our Atlanta, Dallas, Denver, Nashville, or Philadelphia office. This position would qualify for a hybrid role in one of the cities listed.

Core Responsibilities

• Lead and/or assist with all aspects of collections with a focus on delinquent accounts and responses to Client and Billing Attorney inquiries in an effective, efficient, and professional manner.
• Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of inventory.
• Provide regular (at least monthly) updated information to Billing Attorneys regarding the status of their client inventory positions.
• Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals.
• Deliver a level of service to ensure Billing Attorney and Client satisfaction while exercising appropriate discretion and independent judgment in the execution of said duties.
• Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
• Work closely with the billing team to ensure that we efficiently deliver all invoices to our clients and address any concerns or changes quickly.
• Identify inventory trends, risks, and challenges and develop sensible action plans to address them.
• Assist the CFO, Director of Financial Operations, and the Director of Credit Control with adherence to Firm policies and procedures to drive positive inventory management and turnover results.
• Focus on reducing the average A/R write-offs of the Firm while at the same time minimizing A/R that is over 90 days old.
• Assist in developing improved workflow methods for common A/R tasks that will minimize time required of Billing Attorneys for request/approvals but still maintain appropriate internal controls.
• Build and maintain effective working relationships with cross-functional support departments and team members.
• Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way.
• Work with Credit Department to ensure that we regularly vet clients for potential financial risk.
• Interact closely with the cash applications team to ensure timely and accurate postings of client payments.
• Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies.
• Proficient in 3E, ARCS, and Microsoft Word, Outlook, & Excel.
• All other duties, as assigned, to ensure the success of the department and Firm.

Qualifications

• 5 or more years of related experience in law firm collections and/or business-to-business collections experience.
• Excellent organizational skills and keen attention to detail and quality.
• Excellent verbal and written communication/presentation skills.
• Strong demonstrated relationship-building skills.
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision.
• Ability to work in a team environment with changing priorities and time pressures.
• Strong demonstrated work ethic.
• A high level of proficiency with Microsoft Excel and Microsoft Word.
• Legal billing experience is a plus.
• Experience with ARCS and 3E is a plus.
• Prior AmLaw 100 law firm experience preferred.

The budgeted salary range for this position is $75,000 - $100,000.
As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.
Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.