Client Project Manager 1

Pace® Analytical Services; Mount Juliet (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement savings plan

Paid time off

Tuition reimbursement

Employee Assistance program

Job summary

Pace® Analytical Services is seeking a Client Project Manager to own end-to-end projects, ensuring environmental samples are collected, analyzed, documented, and reported to client specifications. You’ll manage client relationships, onboarding, and project execution while coordinating with lab operations to meet milestones and revenue targets.

The role emphasizes strong communication, organization, and a proactive approach to issue resolution, with opportunities to optimize processes and

Qualifications

• Bachelor’s degree or equivalent combination of education, training and experience.
• 2 years of customer service or client-facing experience.
• Strong organizational and time management abilities for multiple projects.
• Excellent communication skills with clients and internal stakeholders.
• Proven ability to build and maintain strong client relationships.
• Problem-solving mindset with ability to drive solutions and improvements.
• High attention to detail and accuracy.

Responsibilities

• Onboard new clients with comprehensive training and data setup in LIMS.
• Build and maintain long-term client relationships; act as primary contact for inquiries and escalations.
• Monitor project progress and ensure timelines; coordinate with lab operations for timely execution.
• Provide client education to maximize product and service utilization.
• Identify upsell opportunities; communicate findings to sales and operations teams.
• Lead project planning with lab, sales, and clients; ensure accurate setup and pricing.
• Ensure deliverables meet quality standards and client requirements; drive continuous improvement.
• Manage end-to-end project communications, status reporting, and closeout activities.

Skills

Client-facing experience

Communication skills

Organizational skills

Project coordination

Education

Bachelor’s degree in business administration, chemistry, biology, or related field

Job description

Shift

Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager

Make an Impact. Build a Career.

At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.

That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.

We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace® could be the perfect place for you.

Find Your Place at Pace®

Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer‑centric service.

What You’ll Do

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
• Build and maintain strong, long‑term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
• Conduct regular client check‑ins to ensure satisfaction and proactively address needs
• Monitor sample progress throughout the lab to ensure project timelines are on track
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues
• Provide ongoing education and training to clients to maximize product and service utilization
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
• Identify upselling and cross‑sell opportunities and communicate findings to sales and operations teams – should this be a part of the bullet two above?
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
• Identify, track, and resolve project issues promptly
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
• Manage end-to-end project communication and coordination, including status reporting, cross‑functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
• Contribute to departmental efficiency through suggestions and active participation as a team member
• Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff

What You’ll Bring

• Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
• Two (2) years of customer service or client‑facing experience
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
• Proven ability to build and maintain strong client relationships
• Problem‑solving mindset with the ability to identify issues and drive solutions
• High attention to detail with a focus on accuracy

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.