Client Project Manager

Socket.dev; Murfreesboro (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Schwan Cosmetics USA is seeking a Client Project Manager to coordinate client needs for formulas, packaging, decoration, and shipping. You will lead project kick-offs and support decisions on behalf of both the company and the client, adapting to changing priorities.

You will monitor timelines, manage resources, and ensure projects stay on budget and meet quality standards while collaborating with cross-functional teams and internal partners.

Qualifications

• Bachelor's degree preferred or relevant experience.
• 1–3 years of project management experience required, preferably manufacturing or quality environment.
• Strong understanding of cosmetic manufacturing processes and product knowledge.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and negotiation abilities.
• Proficient in using CRM, ERP software and Microsoft Office Suite, i.e. Microsoft Projects.

Responsibilities

• Monitor client-specific new product and project progress toward independent leadership.
• Manage project timelines and coordinate resources to meet deadlines, budget, and quality.
• Adhere to project management processes and templates.
• Contribute to proactive client decisions and effective follow-up in meetings.
• Support Senior Project Managers with project-related administrative tasks (SAP info, Recipe Development Center, Smartsheet, global projects pipeline).
• Ensure compliance with industry regulations, company standards, and client requirements.
• Create product data in operational systems and coordinate on-site client visits for trials and shade matching.
• Communicate accurate client launch forecasts to ensure capacity reservations.

Skills

Communication skills

Problem solving

Negotiation

Detail oriented

Multitasking

Education

Bachelor's degree

Tools

CRM software

ERP software

Microsoft Office

Microsoft Projects

Job description

The Client Project Manager will contribute to client-specific project tasks and timelines for new products produced at Schwan Cosmetics USA. This role is responsible for coordinating client needs related to product formulas, primary and secondary packaging, decoration, and shipping requirements. The Client Project Manager will assist with leading project team kick-off meetings and support appropriate decisions on behalf of both the company and the client, adapting to changing priorities.

Essential Responsibilities:

1. Project Oversight and Timeline Management (40%)
   • Monitor all aspects of client-specific new product and/or projects progressing toward leading projects independently with limited supervision.
   • Manage project timelines and collaborate with resources to ensure projects are completed on time, within budget, and at the expected quality level.
   • Adhere to relevant processes and templates used in the project management process.
2. Client Relationship Management and Decision-Making (20%)
   • Contribute to proactive decisions to maximize client satisfaction and manage changing priorities on behalf of both the company and the client.
   • Actively participate, contribute and provide insight during conference calls and meetings with clients and internal partners, ensuring effective follow-up.
   • Support Senior Project Managers by managing project-related administrative tasks, such as providing SAP information, utilizing Recipe Development Center, Smartsheet, and managing the global projects pipeline.
3. Quality Assurance and Compliance: (20%)
   • Adhere to understanding and apply working knowledge that all client projects comply with industry regulations, company standards, and client-specific requirements.
   • Complete tasks associated with regular quality reviews and audits to ensure continuous improvement in project delivery.
   • Ensure compliance with environmental, eco-friendly practices.
4. Operational Data (20%)
   • Manage the creation of product data in operational systems.
   • Coordinate on-site visits with clients for trial runs and shade matching, under the guidance of a Senior Project Manager.
   • Communicate accurate client launch forecasts to Client Services Account Managers to ensure capacity reservations are made in a timely manner.
   • Perform additional tasks as required by the project or department.
   • Respond to QN's (Quality Notifications) in a timely manner.

Minimum Qualifications:

• Education:
  • Bachelor's degree preferred or relevant experience.
• Experience:
  • 1-3 years of project management experience required, with a preference for a manufacturing or quality environment.
• Strong understanding of cosmetic manufacturing processes and product knowledge.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and negotiation abilities.
• Proficient in using CRM, ERP software and Microsoft Office Suite, i.e. Microsoft Projects
• Self-motivated, proactive, and detail oriented.

Functional Competencies:

Ability to make decisions, strong PC skills, good business communications skills, problem solving, collaboration, teamwork, drive for results, general business acumen, champion change, accountable, adaptable, cooperation, and follow-up.