POSITION OVERVIEW
At HCT by kdc/one, we bring beauty brands to life through innovation in packaging, formulation, and full-service execution. From concept to shelf, we partner with leading beauty brands to deliver innovative packaging and turnkey solutions that drive successful product launches around the world.
This position will be responsible for managing customer relations and projects through direct contact with customers and factories. The selected candidate will be an integral point person responsible for maintaining ongoing contact with sales staff, clients and internal cross functional teams to develop and maintain all aspects of a customer’s launch including but not limited to Cost, Aesthetic targets, Technical, Quality and Timing.
KEY RESPONSIBILITIES
- Source components and negotiate with existing supplier base, accounting for variables including capability, costing, quality assurance, etc.
- Develop project scopes and objectives, involving all relevant stakeholders and ensure technical feasibility.
- Ensure production is properly executed by establishing packaging standards and defect ranges with the customer.
- Apply knowledge of package development practices and processes to best meet client needs.
- Handling administrative duties including issuing program quotations, developing and manage timelines, keeping customer files, and issuing Purchase Orders.
- Set pricing agreements with customers.
- Use strong problem-solving skills to answer customer questions and resolve quality issues.
- Accurately quote transit costs to customers
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Holds meetings with customer independently and with salespeople
- Holds meetings with designers and engineers for renderings/sketches
- Manage full turnkey projects including packaging development; formula development to ensure execution and delivery of products
- Ensure clients abide by timing in both formula and packaging development
- Provide commentary/feedback on product and packaging submissions to guide client towards end development
- Review development samples, QA pcs and production samples
- Perform other duties as assigned.
WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE
- Understanding of beauty packaging and turnkey development processes
- Ability to manage multiple projects simultaneously
- Strong organizational and time management skills
- Excellent communication and relationship-building abilities
- Ability to work independently while supporting a collaborative team environment
- Strong sense of urgency and ownership
QUALIFICATIONS
- Bachelor's Degree preferred
- Minimum 5 years’ experience in a Project Management role
- Strong organizational skills with the ability to manage upwards of 10 to 15 main projects with auxiliary projects exceeding 20 to 30 projects simultaneously
- Friendly personality; able to communicate with clientele while functioning in a team environment
- Proficiency in Outlook, Excel and Word is required
- Ability to function in fast-paced environment and succeed under continually changing conditions
- Knowledge of cosmetics/skincare is helpful but not necessary
- Knowledge of plastics manufacturing is helpful but not required
- Ability to take direction and process solutions critically
- Strong verbal/written communication skills are essential
WHY YOU'LL LOVE WORKING AT HCT BY KDC/ONE
We offer a comprehensive benefits package including medical, dental, vision, life insurance, wellness resources, employee programs, and a collaborative environment where innovation, ownership, and professional growth are valued.
Join us and help bring the next generation of beauty products to life.