Client Programs Support Specialist

S27a; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan options

Paid time off

Parental leave

Employee assistance programs

Performance bonuses

Job summary

CareTria in Kentucky seeks a Support Associate, Client Services to administer and support Sample Programs, ensuring PDMA compliance and adherence to SOPs. You will build internal and external relationships and support day-to-day tasks for assigned client programs.

Under supervision, you will help maintain documentation, manage reports, and assist in system setup to keep financial and program details running smoothly. Strong communication and organizational skills are essential.

Qualifications

• Education/Training: High School degree required, Associate’s degree desirable, however equivalent certificate training and/or experience will be considered.
• Related Experience: Approximately one year experience in a customer service environment.

Responsibilities

• Support productivity and efficiency for the client programs, while ensuring all work is completed accurately and within the confines of the Statement of Work (SOW), client business rules/deadlines, internal Standard Operating Requirements (SOPs) and PDMA Regulations.
• Assist in the maintenance and updating of all client documentation.
• Support creation of Client program documentation and system set up needed in order to ensure systems, financial and details are running and stored correctly.
• Provide internal/external clients with email, fax, and phone support as required by program.
• Monitor and support all inventory tasks and operations. This includes but is not limited to reconciliations, monitoring inventory levels, and tracking back-order situations.
• Monitor and review sales representatives sampling activities and sample transaction data via the Sample Accountability System if applicable.
• Review and monitor daily orders, reports and files required by assigned clients.
• If a Sample Accountability Program, support the generation, rep interactions, forms and reporting for all reconciliations activities and services.
• Support the coordination of 3rd party field audits for sales representative, and issue program instructions to external PDMA auditors in adherence with client business rules and/or SOP’s if applicable.
• Support daily tasks required including but not limited to data entry/management of forms, troubleshooting, and resolving system issues, and running/sending client reports.
• Report compliance-related issues in a timely manner to the client contact and internal Regulatory and Compliance Department, following the FDA schedule and client business rules.
• Pro-actively communicate all anticipated program changes and opportunities to the Manager and/or Program lead.
• Support and resolve outstanding Acknowledgement of Content (AOC) or Signature Verification Letters (SVLs)
• Support internal Quality Events (QE) and provide necessary and timely follow-up
• Serve as back-up for Sr. Support Associate

Skills

Interpersonal communication

Customer service

Time management

Education

High School degree

Associate’s degree desirable

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

CareTria in Kentucky seeks a Support Associate, Client Services to administer and support Sample Programs, ensuring PDMA compliance and adherence to SOPs. You will build internal and external relationships and support day-to-day tasks for assigned client programs.

Under supervision, you will help maintain documentation, manage reports, and assist in system setup to keep financial and program details running smoothly. Strong communication and organizational skills are essential.