Client Programs Operations Coordinator

ProAct - PBM; Village of East Syracuse (NY); On-site; USD 22,041 - 28,929; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Program Account Coordinator to support specialized client programs. The role coordinates implementation activities, maintains client configurations, and collaborates with internal teams to ensure accurate administration of client solutions and ongoing service delivery.

Responsibilities include intake documentation, program setup, updates to providers/pharmacies/pricing, and generating client reports while supporting meetings and process improvements.

Qualifications

• 2 years experience in Customer/Client Service.
• AS degree preferred; GED acceptable with experience.

Responsibilities

• Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Customer service

Excel

Word

Education

High School Diploma or GED

AS Degree or Higher in Business Administration or related field

Job description

KPH Healthcare Services, Inc. is seeking a Program Account Coordinator to support specialized client programs. The role coordinates implementation activities, maintains client configurations, and collaborates with internal teams to ensure accurate administration of client solutions and ongoing service delivery.

Responsibilities include intake documentation, program setup, updates to providers/pharmacies/pricing, and generating client reports while supporting meetings and process improvements.