Client Programs & Onboarding Coordinator

KPH Healthcare Services; Village of East Syracuse (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

KPH Healthcare Services is seeking a Program Account Coordinator to support the implementation and onboarding of client programs. This role coordinates communications among clients, partners, and internal teams, while maintaining program configurations and ensuring timely updates.

The position focuses on client reporting, operational reviews, and ongoing service delivery, acting as a liaison to ensure accurate administration of client solutions and continuous improvement of processes.

Qualifications

• Required: High School Diploma or GED.
• Preferred: AS degree or higher in business, marketing or related field.
• 2 years experience in Customer/Client Service required.

Responsibilities

• Support implementation activities, including intake documentation and program setup requirements.
• Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
• Manage and communicate provider, pharmacy, eligibility, and product list updates.
• Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
• Monitor program data and ensure required information is accurate and up to date.
• Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
• Assist with testing, validation, and quality assurance of program changes and enhancements.
• Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
• Perform other duties as assigned.

Skills

Communication skills

Customer service experience

Education

High School Diploma or GED

AS degree or higher in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Job description

KPH Healthcare Services is seeking a Program Account Coordinator to support the implementation and onboarding of client programs. This role coordinates communications among clients, partners, and internal teams, while maintaining program configurations and ensuring timely updates.

The position focuses on client reporting, operational reviews, and ongoing service delivery, acting as a liaison to ensure accurate administration of client solutions and continuous improvement of processes.