Client Partner Strategic Accounts Retail

L7Commerce; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Litmus7 is seeking a visionary Client Partner to serve as the lead strategic advisor for premier retail global accounts in New York. You will architect client success by aligning Litmus7’s solutions with long-term transformation and expansion across portfolios.

You will own end-to-end relationship health, drive cross-sell opportunities, lead ROI discussions, and coordinate multi‑level teams to deliver on strategic roadmaps. This role demands executive communication and market insight.

Qualifications

• Experience in Account Management or Client Partner roles within the IT Services/Consulting sector.
• Track record of acquiring new clients and negotiating large deals exceeding $5 million annually.
• Ability to grow account footprints through strategic upsell/cross-sell initiatives.
• Experience managing large-scale, multi-stakeholder programs focused on business value alignment.
• Strong understanding of market dynamics, industry trends, and client needs.
• Consulting mindset: structured thinking to solve complex problems and lead high-level, value-driven conversations.
• Technically fluent, bridging the gap between business outcomes and IT processes.
• Data-driven, able to monitor customer success metrics and tell a compelling ROI story.
• Master communicator with presentation skills and executive relationship management.

Responsibilities

• Act as the primary liaison between Litmus7 and our most critical customers, owning the end-to-end health and expansion of your portfolio.
• Identify and execute expansion opportunities by translating client pain points into actionable Litmus7 service offerings.
• Lead ROI discussions and ensure clients realize maximum value, securing long-term renewals.
• Build and multi-thread relationships across the organization to reach C-level decision-makers.
• Oversee large-scale, multi-stakeholder initiatives ensuring delivery aligns with the client’s strategic roadmap.
• Serve as a Retail domain expert, staying ahead of industry trends and technology shifts.

Job description

Job Description

Litmus7 is looking for a visionary Client Partner to serve as the lead strategic advisor for our premier retail global accounts. You won’t just manage a relationship, you will be the architect of our clients' success, aligning Litmus7’s cutting‑edge solutions with their long‑term business transformations.

Salary Range: $120,000 – $140,000 per year.

Location: New York, USA

Responsibilities

• Act as the primary liaison between Litmus7 and our most critical customers, owning the end‑to‑end health and expansion of your portfolio.
• Identify and execute expansion opportunities (cross‑sell/upsell) by translating client pain points into actionable Litmus7 service offerings.
• Lead ROI discussions and ensure clients are realizing maximum value from our services, securing long‑term renewals.
• Build and multi‑thread relationships across the organization, navigating complex hierarchies to reach C‑level decision‑makers.
• Oversee large‑scale, multi‑stakeholder initiatives, ensuring delivery aligns perfectly with the client’s strategic roadmap.
• Serve as a Retail domain expert, staying ahead of industry trends and the technology trends driving the industry forward.

Qualifications

• Proven experience in Account Management or Client Partner roles within the IT Services/Consulting sector.
• Track record of acquiring new clients and negotiating large deals exceeding $5 million annually.
• Ability to grow account footprints through strategic upsell/cross‑sell initiatives.
• Experience managing large‑scale, multi‑stakeholder programs focused on business value alignment.
• Strong understanding of market dynamics, industry trends, and client needs.
• Consulting mindset: structured thinking to solve complex problems and lead high‑level, value‑driven conversations.
• Technically fluent, comfortable bridging the gap between business outcomes and technical IT processes.
• Data‑obsessed, able to monitor customer success metrics and leverage data to tell a compelling story of growth and ROI.
• Master communicator with presentation skills and emotional intelligence to manage high‑stakes executive relationships.