Client Partner- CX/CI

Persistent Systems; New Jersey; On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Group term life

Personal accident

Mediclaim hospitalization

Flexible work hours

Long Service awards

Education and certifications support

Job summary

Persistent Systems is seeking an AVP Sales, CX and Contact Center Intelligence to lead growth in the Contact Center and CCaaS-UCaaS segment, ideally based in New Jersey. The role requires 15+ years’ experience, including 10+ years selling services and IP-led solutions, leading a small team, and driving large deal pursuits with strategic client engagement.

You will define and execute sales strategies, identify target accounts, develop plans, and collaborate with internal stakeholders to position

Qualifications

• Extensive experience selling professional engineering services and IP-led solutions.
• Proven track record in building large, multi-year deals in CX/CCaaS space.
• Ability to lead and develop a team while driving revenue growth.

Responsibilities

• Define and execute sales strategies to grow revenue in Contact Center and CCaaS-UCaaS space.
• Identify key accounts, develop account plans, and coordinate with internal stakeholders.
• Manage a robust pipeline, lead large deal pursuits, and build lasting client relationships.

Skills

CX/CCaaS Sales

Strategic account planning

Large deals origination

Stakeholder management

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

About Position:

We are hiring an AVP, Sales to drive growth in the Contact Center and CCaaS-UCaaS segment within the professional engineering services space. The role, preferably based in New Jersey or any EST location, requires 15+ years of experience, including 10+ years in selling services and IP-led solutions. will lead a small team, with a strong focus on large deal creation and strategic client engagement.

• Role: AVP Sales, CX and Contact Center Intelligence (CxCI)
• Location: New Jersey (preferred)

What You'll Do:

• The AVP Sales will be responsible for defining and executing sales strategies to drive revenue growth in the Contact Center and CCaaS-UCaaS space.
• This includes identifying and targeting key accounts, developing account plans, and working closely with internal stakeholders to position high-value engineering services and IP-led solutions.
• The individual will manage a robust pipeline, lead large deal pursuits, and build strong relationships with customers and partners to ensure long-term business success.

Expertise You'll Bring:

• Drive “CX-Contact Center Intelligence” BU growth in CMT-HiTect vertical, Product Engineering in CCaaS-UCaaS segment, and GTM with alliance team.
• Must have experience in Contact-Center / CCaaS market segment.
• 15+ years of career with 10+ years of experience in selling professional engineering services and IP led solutions.
• Experience in large deals creation and closure is required.
• Develop and implement sales strategies: This includes identifying target accounts, developing account plan, and creating sales tactics to promote the company's solutions or services.
• Manage the sales pipeline: Ensuring a healthy pipeline of qualified leads and opportunities. Build and maintain strong relationships with key customers and partners.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let's unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”