Client Partner

Iris Software Inc.; Columbus (OH); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

IRIS Software Inc. is seeking a Client Partner to manage relationships for its Banking domain in Columbus, OH.

This role focuses on growing the P&L by positioning, selling and delivering new service offerings and solutions to clients to achieve targeted results and lasting partnerships. You will lead engagements, tailor staff augmentation, managed capacity and other models to client needs, coordinate with presales and delivery teams, and ensure a top-notch client experience while forecasting

Formación

• 8+ years of experience in managing IT engagements.
• Understanding client business, strategy and regulatory trends.
• Track record of growing accounts.
• Excellent written and oral communication; ability to present effectively.
• Strong relationship-building across client levels.
• Trusted advisor with onsite/offshore delivery awareness.

Responsabilidades

• Build and manage relationships to ensure exceptional client experience.
• Tailor engagement models to client requirements and manage multi-year roadmaps.
• Engage client stakeholders to promote IRIS's business interests and thought leadership.
• Develop and execute an account plan to grow the relationship footprint and create new opportunities.
• Guide presales and delivery teams through deals and cycles.
• Lead the IRIS team at the customer site.
• Provide frequent management updates on risks and opportunities and profitability.
• Handle escalations and negotiate with customers as required.
• Forecast revenue monthly and ensure account profitability.
• Lead consulting and delivery teams through client environments to align activities.

Conocimientos

Account management

Client relationship building

Stakeholder engagement

Presales collaboration

Communication skills

Onsite-offshore delivery

Descripción del empleo

IRIS Software Inc. is seeking a talented Client Partner to manage the overall relationships for its clients. This candidate will be responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results.

Domain – Banking

Location – Columbus, OH

Key Responsibilities

• Manage client relationships with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS's business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests.

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least eight plus years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.