Client Operations Supervisor

Barry’s Bootcamp; Chicago (IL); On-site; USD 100,000 - 125,000; Part time

Job summary

Ein innovatives Fitnessunternehmen sucht einen Client Operations Supervisor, der leidenschaftlich für Kundenservice ist und die Fähigkeit hat, in einem dynamischen Umfeld zu arbeiten. In dieser Rolle sind Sie verantwortlich für die Leitung des Studios, die Unterstützung des Managements und die Entwicklung von Beziehungen zu Kunden und Mitarbeitern. Sie werden auch in der Schulung des Teams und der Umsetzung von Marketingstrategien tätig sein. Wenn Sie eine freundliche, aufgeschlossene Persönlichkeit haben und gerne in einem Team arbeiten, könnte dies die perfekte Gelegenheit für Sie sein, um Teil einer aufregenden Fitnessgemeinschaft zu werden.

Qualifications

• Starke Kundenservicefähigkeiten und freundliche, gesellige Persönlichkeit.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und Prioritäten zu setzen.

Responsibilities

• Leitung des Studios und Gewährleistung eines reibungslosen Ablaufs.
• Entwicklung effektiver Beziehungen zu Kunden und Mitarbeitern.

Skills

Kundenservice

Teamarbeit

Kommunikationsfähigkeiten

Detailorientierung

Multitasking

Education

Abschluss in Betriebswirtschaft

Erfahrung im Management

Tools

Zendesk

Brandbot

Job description

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We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

Key Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy. This may include:
• Acquisition tactics
• Client and community initiatives
• Studio and team engagement
• Corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
  
  

Manage Studio Systems

• Zendesk
• Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
• Lead with prompt and effective internal and external communication
• Maintaining brand standards and all studio facilities responsibilities including but not limited to:
• Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
• In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
• Retail and Fuel Bar customer service delivery
• Fuel Bar pre and post class orders
• Merchandising
• Maintaining brand standards
• Identifying opportunities to drive sales and elevate the client experience
  
  

Company Culture Responsibilities

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the studio and throughout the fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.
  
  

Required Experience

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply
  
  

The Pay Range For This Role Is

21 - 23 USD per hour(Wicker Park)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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