Client Operations Supervisor

Barry's; Chicago (IL); On-site; USD 100,000 - 125,000; Part time

Job summary

Ein etabliertes Unternehmen im Fitnessbereich sucht einen dynamischen Client Operations Supervisor, der für die Leitung des Studios und die Pflege von Kundenbeziehungen verantwortlich ist. In dieser Rolle werden Sie die Teammitglieder schulen, Marketingstrategien unterstützen und sicherstellen, dass die Qualitätsstandards eingehalten werden. Wenn Sie eine Leidenschaft für Fitness haben und in einem lebhaften Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Das Unternehmen fördert eine positive Gemeinschaft und bietet eine unterstützende Kultur, in der Ihre Fähigkeiten geschätzt werden.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Leiten der Klassenanmeldungen und Studioöffnungen.
• Unterstützung des Studio-Managements und Entwicklung von Kundenbeziehungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailorientierung

Teamorientierte Einstellung

Tools

Zendesk

Brandbot

Job description

Join to apply for the Client Operations Supervisor role at Barry's.

Barry's is committed to equal employment opportunity and prohibits discrimination based on race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other protected basis. Applicants with disabilities needing assistance may contact the People and Culture Department at [e-mail].

Barry’s, established in West Hollywood in 1998, offers a high-intensity, one-hour workout combining strength and cardio intervals, focusing on different muscle groups daily to achieve results and prevent injuries.

Please note that smoking is prohibited in all indoor areas of Barry’s studios and offices.

Key Responsibilities

1. Lead on duty, managing class check-ins, studio opening, and closing following all policies.
2. Support studio staff management and develop relationships with clients and staff.
3. Assist with studio marketing strategies, including acquisition tactics, community initiatives, and lead generation.
4. Manage inventory of fuel bar and retail products.
5. Support hospitality processes, ensuring team training and development.
6. Train team members to ensure a consistent client experience aligned with company standards.
7. Oversee programs like milestones, loyalty, and special events to foster community and retention.

Manage Studio Systems

1. Utilize Zendesk, Brandbot, and other systems for client management.
2. Resolve client inquiries promptly and escalate when necessary.
3. Maintain quality standards, assess client needs, and communicate promotions.
4. Ensure studio cleanliness and maintenance, including facility walk-throughs.
5. Oversee retail and Fuel Bar services, merchandising, and sales opportunities.

Company Culture Responsibilities

1. Uphold Barry’s community and culture standards.
2. Represent the brand within the studio and broader fitness community.
3. Participate in community engagement with regional teams.

Required Experience

1. Strong customer service skills.
2. Availability for 5 shifts including weekends and holidays.
3. Outgoing, friendly personality with enthusiasm for fitness.
4. Empathy, patience, and excellent communication skills.
5. Ability to work in a fast-paced environment with attention to detail.
6. Professional appearance and team-oriented attitude.
7. Must be at least 18 years old.

Pay Range

USD 21 - 23 per hour (Wicker Park)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Wellness and Fitness Services