Client Operations Specialist

Transportation One LLC; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Short-term disability

Life and AD&D

Maternity/Paternity leave

401k match

Onsite gym

Job summary

Transportation One LLC is seeking a Client Operations Specialist to join our Client Management team. You will handle day-to-day operations, schedule shipments, and resolve real-time issues to ensure top-tier service for existing accounts.

You will build relationships with shippers and receivers, communicate clearly across departments, and contribute to a culture of operational excellence and client satisfaction.

Qualifications

• Minimum 1 year in a customer-facing role, preferably in transportation brokerage.
• Strong communication and problem-solving skills.
• Ability to multi-task and work in a team.
• Detail oriented with focus on client satisfaction.
• Reliable and ethical work attitude.

Responsibilities

• Complete entry and scheduling of shipment orders
• Make decisions regarding the best appointment times and schedule appointments accordingly
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers
• Manage and update all shipments within your portfolio
• Effectively communicate with customers to understand their supply chain needs
• Maintain overall positive client experience
• Foster close relationships with existing customers to provide superior customer service
• Report and resolve any transit issues or problems to appropriate parties
• Efficiently manage the flow of information across departments (Client Management & Procurement)

Skills

Communication

Customer-facing

Problem solving

Self-motivation

Team collaboration

Operational excellence

Attention to detail

Multi-tasking

Job description

Transportation One is a non-asset transportation brokerage offering full-service, multi-modal logistics solutions dedicated to meeting the demands of the transportation industry. We invest heavily in cutting‑edge technology and experienced logistics professionals, allowing us to deliver superior service to all our clients. Put simply, when it comes to transportation, we’re the one you want.

Job purpose

As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all day‑to‑day operational commitments as required. You will manage real‑time issues, while multi‑tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature.

Duties and responsibilities

• Complete all entry and scheduling of shipment orders
• Make decisions regarding the best appointment times and schedule appointments accordingly
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers
• Manage and update all shipments within your portfolio
• Effectively communicate with customers to understand their supply chain needs
• Maintain overall positive client experience
• Foster close relationships with existing customers to provide superior customer service
• Report and resolve any transit issues or problems to appropriate parties
• Efficiently manage the flow of information across departments (Client Management & Procurement)

Qualifications

• Clear and confident communication with the ability to interact with all departments
• Minimum 1‑year experience in customer‑facing role, preferably with transportation brokerage experience
• Strong problem‑solving skills
• Self‑motivated with a positive and ethical work attitude
• Ability to work in a team environment, while also delivering independent results
• Strong commitment to operational excellence and client satisfaction
• Detail oriented and ability to multi‑task
• A combination of the above shall also be considered
• PTO (Paid Time off) + Company holidays
• Medical, dental, and vision healthcare
• Company paid short‑term disability, life, and AD&D insurance
• Company paid maternity and paternity leave
• 401k with company match
• Company provided onsite gym membership

Working conditions

General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.

EEO Statement

Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.