Client Operations Specialist

Transportation One; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO (Paid Time off)

Medical, dental, and vision healthcare

401k with company match

Company provided onsite gym membership

Job summary

Transportation One is looking for a Client Operations Specialist in Chicago, IL. You will manage client operations while delivering exceptional experiences for existing accounts.

The role involves managing real-time issues, maintaining high service quality, and growing relationships with partners. Candidates should have at least one year of customer-facing experience, preferably in transportation brokerage. Benefits include PTO, health insurance, and 401k with a company match.

Qualifications

• Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience.
• Self-motivated with a positive and ethical work attitude.
• Ability to work in a team environment, while also delivering independent results.

Responsibilities

• Complete all entry and scheduling of shipment orders.
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers.
• Effectively communicate with customers to understand their supply chain needs.
• Report and resolve any transit issues or problems.

Skills

Clear and confident communication

Problem-solving skills

Customer service

Detail oriented

Job description

Position: Client Operations Specialist

Location: Chicago, IL

Job Id: 173

# of Openings: 1

Job purpose

As a Client Operations Specialist , you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi‑tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature.

This is not a remote position

Duties and responsibilities

• Complete all entry and scheduling of shipment orders
• Make decisions regarding the best appointment times and schedule appointments accordingly
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers
• Manage and update all shipments within your portfolio
• Effectively communicate with customers to understand their supply chain needs
• Maintain overall positive client experience
• Foster close relationships with existing customers to provide superior customer service
• Report and resolve any transit issues or problems to appropriate parties
• Efficiently manage the flow of information across departments (Client Management & Procurement)

Qualifications

• Clear and confident communication with the ability to interact with all departments
• Minimum 1‑year experience in customer facing role, preferably with transportation brokerage experience
• Strong problem‑solving skills
• Self‑motivated with a positive and ethical work attitude
• Ability to work in a team environment, while also delivering independent results
• Strong commitment to operational excellence and client satisfaction
• Detail oriented and ability to multi‑task
• A combination of the above shall also be considered

Benefits

• PTO (Paid Time off) + Company holidays
• Medical, dental, and vision healthcare
• Company paid short term disability, life, and AD&D insurance
• Company paid maternity and paternity leave
• 401k with company match
• Company provided onsite gym membership

Working conditions

General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.

EEO Statement

Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.