Account Manager

Transportation One; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision healthcare

401k with company match

Onsite gym membership

Paid Time Off

Job summary

Transportation One is seeking an Account Manager in Chicago to manage customer accounts and drive growth. Responsibilities include developing account strategies, enhancing customer relationships, and achieving volume targets. Candidates should have at least 1 year experience in freight brokerage or a related field, along with strong communication skills.

This position offers a salary between $60,000 and $65,000 plus commission. Benefits include health insurance, PTO, 401k with company match, and a gym membership.

Qualifications

• 1+ years of freight brokerage or 3PL experience.
• Previous Account Management or Customer Operations experience.
• Strong communication and relationship-building skills.

Responsibilities

• Growing assigned accounts through increased volume and margin.
• Building and maintaining strong customer relationships.
• Managing and executing spot quote opportunities.

Skills

Communication skills

Relationship-building skills

Problem-solving abilities

Negotiation skills

Ability to manage multiple priorities

Job description

Account Manager – Transportation One

Location: Chicago, IL

Job ID: 149

Openings: 1

Job Purpose: As an Account Manager at Transportation One, you'll own a portfolio of customer accounts focused on driving volume growth, expanding share of wallet, and strengthening long‑term customer relationships.

Duties and Responsibilities:

• Growing assigned accounts through increased volume, margin, and share of wallet
• Building and maintaining strong customer relationships
• Managing and executing spot quote opportunities
• Developing account growth strategies and identifying new opportunities within existing customers
• Leading customer calls, business reviews, and relationship‑building activities
• Providing proactive recommendations around capacity, lane strategy, and market conditions
• Partnering closely with Operations and Carrier Sales to deliver exceptional customer experiences
• Maintaining pipeline activity and account opportunities within HubSpot
• Supporting customer scorecard performance and account health
• Contributing to the success of the pod you are in

Qualifications:

• 1+ years of freight brokerage or 3PL experience
• Previous Account Management, Customer Operations, Client Operations, or sales‑focused brokerage experience
• Strong communication and relationship‑building skills
• Commercial mindset with the ability to quote, negotiate, and grow accounts
• Ability to manage multiple priorities in a fast‑paced environment
• Strong problem‑solving and critical‑thinking abilities
• Coachable, ambitious, and motivated to continue growing your career
• Experience working cross‑functionally with customers, operations, and carrier‑facing teams
• PTO (Paid Time Off) + Company holidays
• Medical, dental, and vision healthcare
• Company paid short‑term disability, life, and AD&D insurance
• Company paid maternity and paternity leave
• 401k with company match
• Company provided onsite gym membership

Compensation: 60,000‑65,000 + commission

Benefits:

• Competitive Pay Structure
• Aggressive Commission/Bonus Structure
• Team Building Through Company‑Sponsored Happy Hours and Sporting Leagues

Working Conditions: General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.

EEO Statement: Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.