Client Operations Services Coordinator

Tenstreet, LLC; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Tenstreet, LLC in Tulsa, Oklahoma is seeking a Client Operations Services Coordinator to join our Software Operations team. You will provide client support and services through our proprietary systems and connect to a wide range of external commercial and government systems.

You’ll manage help requests, maintain records, process DOT and client-specific compliance tasks, and ensure timely resolution of inquiries.

Qualifications

• Strong organizational skills.
• Excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication.

Responsibilities

• Deliver the highest level of customer satisfaction to clients.
• Handle client support requests via phone and email.
• Troubleshoot issues within Tenstreet's proprietary software.
• Perform new client vetting and online research.
• Conduct analytical work, auditing and research related to electronic data and records.
• Collaborate with team members on internal and client projects.
• Monitor workload across service areas to meet deadlines and service expectations.
• Maintain accurate records across multiple systems according to established procedures.

Job description

Tenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we’re disrupting the ways in which companies’ market to, recruit, onboard and manage drivers.

We’re a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment. But the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.

Client Operations Services Coordinator Summary:

The Client Operations Services Coordinator position is a part of Tenstreet’s software Operations team and is responsible for providing client support and services within our proprietary systems and our connections to numerous external commercial and government systems. You’ll do this by managing help requests, maintaining records, processing DOT and client-specific compliance-related tasks, and ensuring timely resolution of client and consumer inquiries. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service.

As a Client Operations Services Coordinator, you will be responsible for:

• Delivering the highest level of customer satisfaction to clients.
• Handling client support requests and questions via phone and email communications.
• Troubleshooting client issues within Tenstreet's proprietary software.
• New client vetting and online research.
• Analytical work, auditing, and research related to electronic data and records.
• Working with other team members on a variety of internal and client projects.
• Prioritizing and monitoring workload across multiple service areas to meet deadlines and service expectations.
• Collaborating with internal teams to resolve issues and improve operational processes.
• Maintaining accurate records across multiple systems and ensures work is completed according to established procedures

You might be a good fit as a Client Operations Services Coordinator if:

• You’re comfortable with a variety of software programs and platforms and can think critically about software connections.
• You’re a strong communicator and easily build rapport .
• You are organized and can work autonomously to ensure deadlines are met.
• You are not intimidated by (sometimes lengthy) to-do lists.
• You’re meticulous and have an attention to detail
• You get stuff done - even without all the information at the start
• You enjoy a challenging and fast paced work environment.
• You enjoy having a wide variety of tasks to complete – including both quick tasks and projects
• You deal positively with obstacles and failures in pursuit of challenging goals.
• You accept feedback from coworkers about working or personal style.
• You’re a highly motivated, self-starter who enjoys learning, does so quickly, and enjoy solving problems.

What we’ll provide you:

• A great compensation plan
• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.