Client Operations & Support Specialist

Tenstreet; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

Tenstreet, based in Tulsa, Oklahoma, is seeking a Client Operations Services Coordinator to join our Software Operations team. You will provide client support and services across our proprietary systems and external connections, manage help requests, maintain records, process DOT and client-specific compliance tasks, and ensure timely resolution of inquiries.

Strong organization and attention to detail are essential.

Qualifications

• Strong organizational skills and attention to detail.

Responsibilities

• Delivering the highest level of customer satisfaction to clients.
• Handling client support requests and questions via phone and email communications.
• Troubleshooting client issues within Tenstreet's proprietary software.
• New client vetting and online research.
• Analytical work, auditing, and research related to electronic data and records.
• Working with other team members on a variety of internal and client projects.
• Prioritizing and monitoring workload across multiple service areas to meet deadlines and service expectations.
• Collaborating with internal teams to resolve issues and improve operational processes.
• Maintaining accurate records across multiple systems and ensures work is completed according to established procedures.

Job description

Tenstreet, based in Tulsa, Oklahoma, is seeking a Client Operations Services Coordinator to join our Software Operations team. You will provide client support and services across our proprietary systems and external connections, manage help requests, maintain records, process DOT and client-specific compliance tasks, and ensure timely resolution of inquiries.

Strong organization and attention to detail are essential.