Client Operations Lead – Transit & Logistics

Fountain; Niles (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% employer match

Financial wellness tool

Employee Assistance Program (EAP)

Paid holidays

Pet & Legal Insurance

On-the-job training

Job summary

WeDriveU is the leader in shared mobility solutions; WeDriveU operates private shuttle and public transit systems across the U.S. This role, Assistant General Manager, reports to the General Manager and leads team development while formulating account strategy.

The position requires 5 years of relevant experience in transit/transportation demand management, customer service, or hospitality, with strong project management skills and data-driven reporting abilities.

Qualifications

• 5 years of experience in transit transportation demand management, customer service, or hospitality.
• Experience with Project Management in cross functional environments.
• Excellent written and oral communication, interpersonal, and presentation skills.
• Excellent organization and time management/multi-tasking skills; capable in fast-paced environments.
• Ability to master and effectively use various technology platforms.
• Experience with Microsoft Office Suite, Tableau, and Forms for Survey generation.

Responsibilities

• Act as the client’s main point of contact and an extension of the client’s internal teams.
• Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use Project Management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.

Skills

Transit experience

Project management

Communication skills

Organization & time management

Tech platforms

MS Office/Tableau/Forms

Relocation openness

Tools

Microsoft Office

Tableau

Forms

Job description

WeDriveU is the leader in shared mobility solutions; WeDriveU operates private shuttle and public transit systems across the U.S. This role, Assistant General Manager, reports to the General Manager and leads team development while formulating account strategy.

The position requires 5 years of relevant experience in transit/transportation demand management, customer service, or hospitality, with strong project management skills and data-driven reporting abilities.