Client Operations Lead - Facilities & Team Growth

Cushman & Wakefield; Frisco (TX); On-site; USD 77,000 - 90,000; Full time

Job summary

Cushman & Wakefield in Frisco, TX is seeking a Client Operations Manager to lead a team of facility management professionals delivering services across the United States and Canada. You will provide direction, coordinate tasks, approve actions, and drive operational results for the team.

Responsibilities include designing onboarding, delivering training and mentoring, developing retention strategies, optimizing processes, managing budgets, enforcing policies, and collaborating with client

Qualifications

• Lead and oversee a team of 5-15 facility management professionals.
• Design and implement onboarding programs to integrate new team members smoothly.
• Provide continuous training, mentoring, and professional development opportunities to enhance team performance.
• Establish and maintain a strong retention strategy by addressing employee needs and promoting staff satisfaction.
• Ensure operational excellence through process optimization and efficient resource allocation.
• Communicate and enforce company policies, procedures, and initiatives.
• Review and approve expenditures, work requests, and decisions to ensure accountability and budgets.
• Collaborate with client representatives to address concerns and ensure client satisfaction.

Responsibilities

• Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.
• Design and implement onboarding programs to integrate new team members smoothly.
• Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.
• Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.
• Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.
• Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.
• Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.
• Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.
• Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, make critical judgement calls on behalf of the local leadership team.

Skills

Team leadership

Onboarding design

Training & mentoring

Staff retention

Operations management

Budget oversight

Policy enforcement

Client collaboration

Job description

Cushman & Wakefield in Frisco, TX is seeking a Client Operations Manager to lead a team of facility management professionals delivering services across the United States and Canada. You will provide direction, coordinate tasks, approve actions, and drive operational results for the team.

Responsibilities include designing onboarding, delivering training and mentoring, developing retention strategies, optimizing processes, managing budgets, enforcing policies, and collaborating with client