Client Operations Manager

Cushman & Wakefield; Frisco (TX); On-site; USD 77,000 - 90,000; Full time

Job summary

Cushman & Wakefield in Frisco, TX is seeking a Client Operations Manager to lead a team of facility management professionals delivering services across the United States and Canada. You will provide direction, coordinate tasks, approve actions, and drive operational results for the team.

Responsibilities include designing onboarding, delivering training and mentoring, developing retention strategies, optimizing processes, managing budgets, enforcing policies, and collaborating with client

Qualifications

• Lead and oversee a team of 5-15 facility management professionals.
• Design and implement onboarding programs to integrate new team members smoothly.
• Provide continuous training, mentoring, and professional development opportunities to enhance team performance.
• Establish and maintain a strong retention strategy by addressing employee needs and promoting staff satisfaction.
• Ensure operational excellence through process optimization and efficient resource allocation.
• Communicate and enforce company policies, procedures, and initiatives.
• Review and approve expenditures, work requests, and decisions to ensure accountability and budgets.
• Collaborate with client representatives to address concerns and ensure client satisfaction.

Responsibilities

• Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.
• Design and implement onboarding programs to integrate new team members smoothly.
• Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.
• Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.
• Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.
• Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.
• Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.
• Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.
• Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, make critical judgement calls on behalf of the local leadership team.

Skills

Team leadership

Onboarding design

Training & mentoring

Staff retention

Operations management

Budget oversight

Policy enforcement

Client collaboration

Job description

Job Title

Client Operations Manager

Job Description Summary

Responsible for leading a team of facility management professionals focused on delivering services to client locations throughout the United States and Canada. This leader will provide overall direction, coordination, approvals, assigning job responsibilities, and driving operational results for the team.

Job Description

Essential Duties and Responsibilities

• Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.
• Design and implement effective onboarding programs to integrate new Team members smoothly and ensure they are set up for success.
• Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.
• Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.
• Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.
• Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.
• Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.
• Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.
• Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, makes critical judgement calls on behalf of the local leadership team

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

• health
• vision
• and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life
• and disability insurance programs
• and paid and unpaid time away from work

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 76,500.00 - $90,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”