Client Operations Assistant (Long-term Temporary Opportunity; Several Openings)

Hawthorne Lane; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive team environment

Job summary

Hawthorne Lane, a finance firm in Baltimore, MD, is seeking a temporary Client Operations Assistant for a six-to-eight-month commitment. The role involves supporting the onboarding processes for clients, requiring strong organizational skills and effective communication across teams.

The ideal candidate will have a degree and at least one year of experience in a customer service role. This position emphasizes attention to detail and proactive problem-solving in a fast-paced environment.

Qualifications

• At least one year of experience in client operations or a related field.
• Ability to maintain accurate workflows and documentation.
• Proactive approach to anticipate needs and meet deadlines.

Responsibilities

• Serve as key operational support resource for the client onboarding lifecycle.
• Partner with teams to validate and track client documentation.
• Monitor workflow requests and ensure timely task completion.

Skills

Customer service

Communication

Administrative skills

Detail-oriented

Analytical thinking

Education

Degree in relevant field

Job description

Precision and customer service are your strengths. This finance firm in Baltimore, MD is seeking two temporary Client Operations Assistants support the onboarding processes for it’s clients within a busy division. Whether you’re coordinating moving pieces across multiple stakeholders, ensuring client requirements are properly documented, or keeping complex onboarding processes on track, you bring calm efficiency and steady follow-through. This is an excellent opportunity for someone who enjoys process-driven work, cross-functional collaboration, and building a strong foundation in client operations within a fast-paced environment.

Key Responsibilities

• Serve as a key operational support resource throughout the client onboarding lifecycle, ensuring accounts are set-up and maintained accurately and efficiently.
• Partner closely with internal teams to collect, validate, and track required client documentation.
• Monitor and manage workflow requests in internal systems, ensuring tasks are completed within established timelines and high standards.
• Work with external contacts to help set up and maintain client accounts, including funding and ongoing requests.
• Support ongoing administrative needs, including documentation updates, reporting, and audit-related requests.
• Using strong judgement, work through challenges appropriately, seeking guidance when needed while ensuring clear, timely communication and resolution across all stakeholders.
• Support client voting and governance activities while assisting with reporting and proposal materials as needed.
• Collaborate across teams to support firm-wide initiatives, including special projects.

Why You’ll Love Working Here

• An international firm committed to the highest level of client service.
• A supportive team offering opportunities for professional development.
• This is a temporary, in-office position seeking a six-to-eight-month commitment.

What We’re Looking For

• Degree in-hand. You have at least one year of experience, with proven customer service, communication and administrative skills.
• Detail-oriented. You take pride in accuracy and consistently deliver high-quality, polished work.
• Articulate. You express ideas clearly and effectively in both writing and conversation, ensuring seamless understanding across teams and stakeholders.
• Proactive. You anticipate needs, stay ahead of deadlines, and elevate issues thoughtfully when needed.
• Analytical. You apply sound judgment, learn systems quickly, and approach work with a process-oriented mindset.

The salary listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer’s discretion.

Essential to Hawthorne Lane’s successis our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believein a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated againston the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.