Client Onboarding & Transition Specialist

Insperity Support Services, L.P.; Kingwood (WV); On-site; USD 52,000 - 70,000; Full time

Job summary

Insperity in Kingwood, WV is seeking an on-boarding and payroll transition specialist to support mid-market project managers and client teams. You will collect and prepare client employee data, coordinate implementation timelines, and serve as a liaison between payroll, service operations and client executives.

The role requires 3–5 years of experience and an Associate’s degree; knowledge of PEO or HR outsourcing is a plus.

Qualifications

• Associate's degree preferred; 3–5 years experience required.
• Knowledge of PEO or HR outsourcing a plus.
• Travel up to 30%.

Responsibilities

• Supports the MidMarket Project Managers in the onboarding of new clients.
• Collects and prepares the new client employee data for online enrollment.
• Transitions MidMarket acquisition/merger clients approximately 50% of the time.
• Coordinates and monitors the agreed upon implementation process and adjusts, if necessary, to execute a flawless transition to first payroll.
• Serves as a liaison between client key decision makers, payroll and service operations regarding the client’s current needs as relates to payroll, reporting and day to day administration, and anticipating future client needs.
• Strategizes with internal service operations on current payroll processes and determines the vision and systems needed to develop executable, realistic and results-oriented service improvements.
• Identifies current reporting requirements and ensure system set up is maintained.
• Manages and monitors payroll project efforts with client and service team members to ensure zero defects on the client’s transition payrolls.
• Supports the time and attendance integration process.
• Trains client organization’s key leaders on the Employee On-Boarding aspects of the Insperity Employee Service Center.
• Maintains outstanding customer service standards to ensure excellent client satisfaction and retention.

Education

Associate's degree

Job description

Insperity in Kingwood, WV is seeking an on-boarding and payroll transition specialist to support mid-market project managers and client teams. You will collect and prepare client employee data, coordinate implementation timelines, and serve as a liaison between payroll, service operations and client executives.

The role requires 3–5 years of experience and an Associate’s degree; knowledge of PEO or HR outsourcing is a plus.