Client Onboarding & Support Specialist

First Citizens; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank in Phoenix, AZ is hiring for a hybrid role that involves onboarding and servicing commercial clients. You will respond to inquiries through multiple channels, guide clients through online tools, and ensure timely resolutions while following procedures.

Eligibility includes a bachelor’s degree with 1 year banking/financial services experience, or a high school diploma with 2 years of experience; strong written communication is essential.

Qualifications

• Bachelor's Degree required with 1 year in Banking/Financial Services or related field.
• High School Diploma with 2 years' experience accepted as alternative.
• Excellent written communication skills.

Responsibilities

• Onboard new clients and handle servicing requests across channels with accuracy and timeliness.
• Collaborate in meetings, trainings, and special projects as assigned.
• Provide account opening, servicing, and technical support while following regulations.

Skills

Excellent written communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank in Phoenix, AZ is hiring for a hybrid role that involves onboarding and servicing commercial clients. You will respond to inquiries through multiple channels, guide clients through online tools, and ensure timely resolutions while following procedures.

Eligibility includes a bachelor’s degree with 1 year banking/financial services experience, or a high school diploma with 2 years of experience; strong written communication is essential.