Client Onboarding Specialist (West Coast) - (Remote - US)

Jobgether; United States; Remote; USD 51,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Client Onboarding Specialist, where you'll lead new client implementations and ensure seamless transitions onto our innovative platform. In this dynamic role, you'll provide tailored onboarding experiences, expert guidance, and product training. If you're passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you. With a commitment to client success, you'll collaborate with various teams and serve as a trusted advisor from day one, making a real impact on our clients' journeys.

Benefits

Medical Insurance (90% company-paid)

Dental Insurance (100% company-paid)

401(k) with company match

25 days of PTO

Paid Family Leave

Employee Assistance Program

Quarterly Self-Care Stipends

Optional FSA and HSA

Life and Disability Insurance

Pet Insurance

Qualifications

• 2+ years in client-facing roles like onboarding or customer success.
• Ability to explain complex tech in a user-friendly way.

Responsibilities

• Guide clients through onboarding and platform training.
• Troubleshoot issues and provide hands-on support.

Skills

Client Onboarding

Customer Success

Technical Support

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Salesforce

Trello

Onboarding Platforms

Job description

Client Onboarding Specialist (West Coast) - (Remote - US)

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

We are currently looking for a Client Onboarding Specialist (West Coast) in the United States.

We seek a highly motivated Client Onboarding Specialist to lead new client implementations and ensure a smooth transition onto our platform. The role involves working directly with clients to deliver tailored onboarding experiences, providing expert guidance, product training, and support. The ideal candidate is customer-obsessed, technically savvy, and excels in both independent work and cross-functional collaboration. If you thrive in a fast-paced environment and enjoy helping others succeed with technology, this could be the role for you.

Accountabilities:

1. Guide new clients through onboarding, including training on platform features and hardware setup
2. Deliver clear, personalized instruction to ensure users understand and gain value from the platform
3. Troubleshoot issues and provide hands-on support to resolve technical challenges during implementation
4. Maintain accurate records of client onboarding status and ensure smooth handoff to long-term client success teams
5. Collaborate with sales, support, and product teams to improve processes and client experience
6. Serve as a trusted advisor to clients, setting them up for success from day one

Requirements:

• 2+ years of experience in a client-facing role such as onboarding, customer success, or technical support
• Excellent communication and presentation skills, especially in remote/virtual settings
• Ability to explain complex technology in a user-friendly way
• Strong organizational skills with attention to detail and ability to manage multiple onboarding projects
• Familiarity with tools like Salesforce, Trello, and onboarding platforms (Vitally a plus)
• Experience in the Proptech or multifamily housing industry is a plus
• Proactive, personable, and solution-oriented mindset

Benefits:

• Medical (90% company-paid), Dental, and Vision (100% company-paid) starting day one
• 401(k) with company match
• 13 paid holidays and 25 days of PTO
• Paid family leave
• Employee Assistance Program
• Quarterly self-care stipends
• Optional benefits including FSA, HSA, commuter benefits, life and disability insurance, pet insurance, and more

Our AI-powered 3-step screening process automatically selects the top 5 candidates based on your CV and LinkedIn profile. If you're among the top, you'll be notified within 7 days. If not selected, your profile may be considered for other opportunities.

Thank you for your interest!