Client Onboarding & Relations Specialist

Express Employment Professionals - Cincinnati East; Longview (WA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Referral bonuses

Medical plan

Dental plan

Vision/eyewear plan

Prescription drug reimbursement

Short-term disability

Direct deposit

Sick Pay

Perks at Work

401(k) retirement savings plan

Life insurance

Job summary

Express Employment Professionals - Cincinnati East is recruiting for a Customer Relations Representative for a local insurance company. The role focuses on value-based conversations and delivering a remarkable customer experience, with licensing paid by the company.

Wage is $19–$20 per hour DOE, with commissions once licensed. You will onboard new clients, answer questions across billing and coverage, and build lasting customer relationships in a collaborative team.

Qualifications

• Great communicator with clear, concise verbal and written skills.
• Excellent interpersonal skills for client interactions.
• Ability to build and maintain relationships with clients and colleagues.
• Team-oriented with collaborative mindset.
• Strong follow-up to ensure timely onboarding and response.
• Positive first impression and professional behavior in person and over the phone.
• Maintains professionalism in all duties and communications.

Responsibilities

• Onboard new clients with sales staff collaboration.
• Process onboarding paperwork promptly and communicate progress.
• Answer billing, coverage, and policy questions for customers.
• Build and develop strong customer relationships.
• After licensing, earn commissions and contribute to growth.

Skills

Great communicator

Excellent interpersonal skills

Relationship builder

Great team player

Strong follow up skills

Positive first impression (in person/4

Professionalism required

Job description

Express Employment Professionals - Cincinnati East is recruiting for a Customer Relations Representative for a local insurance company. The role focuses on value-based conversations and delivering a remarkable customer experience, with licensing paid by the company.

Wage is $19–$20 per hour DOE, with commissions once licensed. You will onboard new clients, answer questions across billing and coverage, and build lasting customer relationships in a collaborative team.