Client Onboarding Engineer — SaaS EdTech, Flexible Time Off

EDMO; Lehi (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Flexible time off

Benefits

Job summary

EDMO is hiring a Client Onboarding Engineer to support pre-sales, onboarding, and ongoing customer success. You will run demos, configure products, assist with integrations, and troubleshoot issues in close collaboration with Sales, Implementation, and Engineering.

Ideal candidates have 2–4 years in customer-facing technical roles, are comfortable guiding non-technical stakeholders, and can work with REST APIs/webhooks and CRM/SIS systems.

Qualifications

• 2–4 years in Solutions Engineering, Implementation, Customer Success, or similar technical customer-facing roles.
• Familiarity with REST APIs and webhooks; ability to guide non-technical users through workflows.
• Experience with CRMs or SIS platforms is a plus.

Responsibilities

• Run product demos and technical walkthroughs for prospective and existing customers.
• Lead onboarding activities: configure accounts, data mappings, and UAT/go-live support.
• Troubleshoot customer issues; reproduce problems and coordinate fixes with engineering.
• Assist with basic integrations and data sync checks; escalate complex design to senior engineers.
• Create how-to guides, runbooks, and customer-facing documentation.
• Gather feedback and communicate needs to Product and Engineering.
• Help drive adoption and ensure customers realize value from EDMO.

Skills

Demos & walkthroughs

Customer-facing communication

Troubleshooting

Collaboration

Problem solving

Tools

REST APIs

Webhooks

CRM systems (Salesforce)

Student Information Systems (Slate, Ellucian)

Job description

EDMO is hiring a Client Onboarding Engineer to support pre-sales, onboarding, and ongoing customer success. You will run demos, configure products, assist with integrations, and troubleshoot issues in close collaboration with Sales, Implementation, and Engineering.

Ideal candidates have 2–4 years in customer-facing technical roles, are comfortable guiding non-technical stakeholders, and can work with REST APIs/webhooks and CRM/SIS systems.