Solutions Engineer

EDMO; Lehi (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity

Flexible time off

Benefits

Job summary

EDMO in Lehi, Utah, is seeking a Solutions Engineer to facilitate customer success through pre-sales support, onboarding, and technical demonstrations. Key responsibilities include running product demos, troubleshooting issues, and assisting with integrations. The ideal candidate will have 2–4 years of experience in customer-facing technical roles, particularly in SaaS, and familiarity with CRMs or student information systems. EDMO offers a collaborative environment with competitive rewards, including salary and benefits.

Qualifications

• 2–4 years in Solutions Engineering, Implementation, Customer Success, or similar roles.
• Experience with running demos and working with non-technical stakeholders.
• Familiarity with REST APIs/webhooks.

Responsibilities

• Run product demos and technical walkthroughs for customers.
• Lead onboarding activities including account configuration.
• Troubleshoot customer issues and coordinate fixes.

Skills

Customer-centric mindset

Clear communication

Problem-solving

Attention to detail

Tools

Salesforce

Slate

Ellucian

Job description

At EDMO, we're transforming how universities attract, evaluate, and admit students. Our AI‑driven platform combines Document Intelligence, Conversation Intelligence, and System Intelligence to simplify the entire admissions journey — reducing what used to take weeks into just hours.

Role Overview

We’re hiring a customer‑focused Solutions Engineer to support pre‑sales, onboarding, and day‑to‑day customer success. You’ll enable customers to get value quickly by running demos, configuring the product, assisting with integrations, and troubleshooting issues — working closely with Sales, Implementation, and Engineering when needed.

Key Responsibilities

• Run product demos and technical walkthroughs for prospective and existing customers.
• Lead onboarding activities: configure accounts, set up data mappings, and support UAT and go‑live.
• Troubleshoot customer issues; reproduce problems, identify causes, and coordinate fixes with engineering.
• Assist with basic integrations (APIs, webhooks) and data sync checks; elevate complex integration design to senior engineers.
• Create clear how‑to guides, runbooks, and customer‑facing documentation.
• Gather customer feedback and communicate needs to Product and Engineering.
• Help drive adoption and ensure customers realize value from EDMO.

Required Experience

• 2–4 years in Solutions Engineering, Implementation, Customer Success, or similar customer‑facing technical roles (SaaS experience preferred).
• Comfortable running demos and walking non‑technical stakeholders through product workflows.
• Practical familiarity with REST APIs/webhooks or working alongside integration teams.
• Experience with CRMs or student information systems (Salesforce, Slate, Ellucian) is a plus.
• Strong communication, troubleshooting, and customer empathy.

Nice to Have

• Exposure to higher education technology or conversational AI.
• Basic SQL or data‑mapping experience.

Skills & Attributes

• Customer‑centric mindset; prioritizes clear communication and rapid resolution.
• Collaborative, calm under pressure, and able to elevate appropriately.
• Hands‑on problem solver with good attention to detail.

Why EDMO?

• Make measurable impact: speed admissions and improve outcomes for students.
• Learn and grow quickly with mentorship and cross‑functional exposure.
• Collaborative, fast‑moving team and competitive rewards: salary, equity, flexible time off, and benefits.