Client Onboarding Engineer

EDMO; Lehi (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Flexible time off

Benefits

Job summary

EDMO is hiring a Client Onboarding Engineer to support pre-sales, onboarding, and ongoing customer success. You will run demos, configure products, assist with integrations, and troubleshoot issues in close collaboration with Sales, Implementation, and Engineering.

Ideal candidates have 2–4 years in customer-facing technical roles, are comfortable guiding non-technical stakeholders, and can work with REST APIs/webhooks and CRM/SIS systems.

Qualifications

• 2–4 years in Solutions Engineering, Implementation, Customer Success, or similar technical customer-facing roles.
• Familiarity with REST APIs and webhooks; ability to guide non-technical users through workflows.
• Experience with CRMs or SIS platforms is a plus.

Responsibilities

• Run product demos and technical walkthroughs for prospective and existing customers.
• Lead onboarding activities: configure accounts, data mappings, and UAT/go-live support.
• Troubleshoot customer issues; reproduce problems and coordinate fixes with engineering.
• Assist with basic integrations and data sync checks; escalate complex design to senior engineers.
• Create how-to guides, runbooks, and customer-facing documentation.
• Gather feedback and communicate needs to Product and Engineering.
• Help drive adoption and ensure customers realize value from EDMO.

Skills

Demos & walkthroughs

Customer-facing communication

Troubleshooting

Collaboration

Problem solving

Tools

REST APIs

Webhooks

CRM systems (Salesforce)

Student Information Systems (Slate, Ellucian)

Job description

At EDMO, we're transforming how universities attract, evaluate, and admit students. Our AI-driven platform combines Document Intelligence, Conversation Intelligence, and System Intelligence to simplify the entire admissions journey - reducing what used to take weeks into just hours.

Role Overview

We’re hiring a Client Onboarding Engineer to support pre-sales, onboarding, and day-to-day customer success. You’ll enable customers to get value quickly by running demos, configuring the product, assisting with integrations, and troubleshooting issues — working closely with Sales, Implementation, and Engineering when needed.

Key Responsibilities

• Run product demos and technical walkthroughs for prospective and existing customers.
• Lead onboarding activities: configure accounts, set up data mappings, and support UAT and go-live.
• Troubleshoot customer issues; reproduce problems, identify causes, and coordinate fixes with engineering.
• Assist with basic integrations (APIs, webhooks) and data sync checks; elevate complex integration design to senior engineers.
• Create clear how-to guides, runbooks, and customer-facing documentation.
• Gather customer feedback and communicate needs to Product and Engineering.
• Help drive adoption and ensure customers realize value from EDMO.

Required Experience

• 2-4 years in Solutions Engineering, Implementation, Customer Success, or similar customer-facing technical roles (SaaS experience preferred).
• Comfortable running demos and walking non-technical stakeholders through product workflows.
• Practical familiarity with REST APIs/webhooks or working alongside integration teams.
• Experience with CRMs or student information systems (Salesforce, Slate, Ellucian) is a plus.
• Strong communication, troubleshooting, and customer empathy.

Nice to Have

• Exposure to higher education technology or conversational AI.
• Basic SQL or data-mapping experience.

Skills & Attributes

• Customer-centric mindset; prioritizes clear communication and rapid resolution.
• Collaborative, calm under pressure, and able to elevate appropriately.
• Hands-on problem solver with good attention to detail.

Why EDMO?

• Make measurable impact: speed admissions and improve outcomes for students.
• Learn and grow quickly with mentorship and cross-functional exposure.
• Collaborative, fast-moving team and competitive rewards: salary, equity, flexible time off, and benefits.