Client Onboarding & Documentation Lead

Acumentechnology; Nashville (TN); Hybrid; USD 64,000 - 84,000; Full time

Benefits offered by this job

Hybrid workplace with onsite client

Health insurance

Mileage reimbursement

Phone reimbursement

Collaborative team culture

401k with match

Job summary

Acumen Technology, based in Nashville, TN, seeks an Onboarding Specialist who thrives on documentation and client discovery. You will map client environments, document ownership, and produce actionable records for engineers to resolve tickets quickly.

Hybrid role with onsite client visits and remote work between onboardings. You’ll drive discovery across networks, servers, and applications, while supporting Microsoft 365, Entra ID, and Azure projects.

Qualifications

• 2-4 years of hands-on systems administration or equivalent experience.
• Strong communication with clients, written and verbal.
• Experience with Windows Server, Microsoft 365, virtualization, networking, and backup/DR.
• Familiarity with Entra ID (Azure AD) and Microsoft 365 admin center.
• Excellent documentation and attention to detail.
• Valid driver’s license and reliable transportation.
• Preferred certifications such as Microsoft, CompTIA, ITIL, or Cisco.

Responsibilities

• Own discovery for every new client: networks, servers, firewalls, line-of-business apps, vendors, licensing, credentials, backups, and more.
• Produce documentation that is accurate, structured, and useful to engineers.
• Ask the questions others miss; identify gaps early to prevent outages later.
• Work independently and drive discovery progress without chasing for status.
• Partner with the technical team during tooling deployment and ensure documentation is complete.
• Support Professional Services projects related to Microsoft 365, Entra ID, and Azure.
• Be the face of Acumen Technology with excellent customer service and communication.
• Support our core values and continuous improvement.

Skills

Strong communication

Attention to detail

Documentation skills

Self-starter

Interviewing / listening

Time management

MSP documentation platforms

Client-facing

Tools

Windows Server

Microsoft 365

Virtualization

Networking fundamentals

Backup/DR concepts

Entra ID / Azure AD

Microsoft 365 admin center

Job description

Acumen Technology, based in Nashville, TN, seeks an Onboarding Specialist who thrives on documentation and client discovery. You will map client environments, document ownership, and produce actionable records for engineers to resolve tickets quickly.

Hybrid role with onsite client visits and remote work between onboardings. You’ll drive discovery across networks, servers, and applications, while supporting Microsoft 365, Entra ID, and Azure projects.