Systems Engineer

Novatech, Inc.; Alpharetta (GA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) plan with matching contribution

Generous Paid Time Off

Employee Recognition Programs

Parental Leave

Wellness stipend

Employee recognition programs

Job summary

A nationwide business technology provider is seeking a Systems Engineer to join their expanding team in Alpharetta, Georgia. The ideal candidate must have strong problem-solving skills and over 5 years of experience in technical roles, specifically within a Managed Service Provider environment. The role involves troubleshooting business applications, assisting clients’ IT staff, and mentoring peers. Novatech offers competitive compensation and a comprehensive benefits package including a 401(k) with company contribution.

Qualifications

• 5+ years working in a core technical area.
• 8+ years experience in IT department.
• Managed Service Provider experience.
• 5+ years currently working in a core technical area.
• 8+ years' experience in an IT department.
• Experience troubleshooting general network topologies.
• Site-to-site field work experience.

Responsibilities

• Troubleshoots business applications and incidents.
• Determines incident root cause and recommends solutions.
• Mentors peers and shares best practices.
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring and sharing best practices
• Guiding peers
• Improving customer service experience
• Technical and analytical work
• Troubleshooting and solving problems
• Providing exceptional customer service
• Paying attention to details
• Establishing priorities and working independently
• Building and maintaining partnerships via phone and deskside support
• Professional communication (oral and written)
• Self-motivated to achieve team goals

Skills

Customer service skills

Problem-solving abilities

Technical expertise

Analytical skills

Professional communication

Attention to detail

Self-motivation

Tools

Microsoft RDS

Microsoft Windows Client

Microsoft Server

Dell technologies

VMware

Fortinet topologies

Microsoft Server

Job description

It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.

Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Our Systems Engineer team takes escalations from the Systems Specialist team and interfaces with vendors, primary contacts and the clients' IT staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.

Qualified candidates will be self-motivated, multitasking, pro‑active individuals who demonstrate the ability to go beyond textbook training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Your Job

• Business application troubleshooting
• Incident resolution
• Understanding and troubleshooting problem/incident
• Documenting resolution of incident
• Determining incident root cause
• Making recommendations and defining action plans
• Mentoring Sharing Best Practice knowledge and lessons learned
• Assisting and providing guidance to peers
• Assisting in improving the overall customer service experience
• Technical and analytical work
• Quickly and intuitively troubleshooting and solving problems
• Providing exceptional customer service
• Paying attention to the details
• Establishing priorities, working independently and completing objectives without supervision
• Building and maintaining business partnerships via telephone and deskside support
• Professional communication including oral and written skills
• Self‑motivated to accomplish team goals

You Have

• Managed Service Provider experience a must
• Certifications in Windows, Dell, VMware and Fortinet topologies is highly desired
• 5+ years currently working in a core technical area
• 8+ years' experience in an IT department
• Experience troubleshooting general network topologies
• Experience with site‑to‑site field work
• Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server
• Operating Systems, 3rd party business applications
• Excellent analytical skills and problem‑solving abilities
• Excellent professional communication skills including excellent oral and written skills

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience.
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
• $300 per year to contribute to achieving your personal wellness and fitness goals.
• Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.