Client Navigator — Safe Clinic & Recovery Support

Community Medical Services; Tucson (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Disability insurance

Life insurance

Paid time off

401K with match

Tuition reimbursement

CME reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals entering treatment for opioid and substance use disorders. Working under the Clinic Manager, you will blend security presence with client engagement to ensure a positive experience for patients, staff, and visitors.

CMS offers a comprehensive benefits package for full‑time employees and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• Prior safety, security, or customer service experience preferred.
• Experience with substance use disorders preferred, but not required.
• Excellent communication skills, patient, non-judgmental attitude.

Responsibilities

• Patrol assigned location to ensure safety of employees, clients and visitors.
• Engage with clients to enforce rules and provide support to prevent repeated violations.
• Maintain grounds cleanliness and report maintenance needs.
• Anticipate client issues and redirect unwanted behavior.
• Use verbal de-escalation techniques and refer to counselor or support services as needed.
• Notify emergency personnel in cases of emergency.
• Submit daily reports of irregularities or incidents.

Skills

Communication

Mobility

De-escalation

HIPAA

Education

High school diploma or equivalent

Job description

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals entering treatment for opioid and substance use disorders. Working under the Clinic Manager, you will blend security presence with client engagement to ensure a positive experience for patients, staff, and visitors.

CMS offers a comprehensive benefits package for full‑time employees and opportunities for professional growth.