Community Impact Specialist

Community Medical Services; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Disability insurance

Life insurance

Paid time off

401K match

CME reimbursement

EAP

Professional development

Job summary

Community Medical Services (CMS) is seeking a Community Impact Specialist to foster relationships with community partners and support coordination of care for patients recovering from addictions. You’ll engage with coalitions, health homes, hospitals, and emergency services, documenting encounters and facilitating access to resources.

The role emphasizes outreach, data maintenance in multiple databases, and crisis support, with travel to CMS locations as needed.

Qualifications

• Experience in substance abuse rehabilitation and/or opioid treatment programs (preferred).
• Bilingual (preferred).
• Ability to travel within the region, including to all CMS locations as needed.
• Culturally competent and sensitive to individualized client treatment needs.
• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months).

Responsibilities

• Identify and access community resources.
• Provide timely documentation for client/agency encounters, coordination of care efforts, and community outreach activities, presentations, and meetings.
• Maintain outreach program data in databases (QuickBase, Methasoft, CRM).
• Coordinate care with systems and provide documentation as requested by partners.
• Support intake documentation for special populations and projects.
• Resolve client altercations, manage crisis episodes, and assist in conflict resolution.
• Attend provider and community meetings to advocate, educate, and support partner relationships.
• Work with project management to support program development and implementation.
• Receive and process referrals for community support from CMS clinics and partners.
• Complete documentation within 24 hours of shift.

Job description

Shift: Monday-Friday 8:00am-4:00pm

Description

Community Medical Services (CMS) is hiring a Community Impact Specialist to assist patients recovering from addictions to opioids and other illicit substances. Every day you will use your experience in substance abuse rehabilitation and opioid treatment programs to foster relationships with community partners, including community coalitions, health homes, sister agencies, specialty providers, local hospitals, clinics, law enforcement, and fire and EMT services.

An integral point of contact for the coordination of care between opioid treatment program clients and community agencies, your work as a community relations specialist will support CMS clinic staff in providing a safe place for anyone looking to start their recovery journey with us.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

We’re looking for someone who:

• Is sensitive to the needs of individuals in substance abuse treatment.
• Can interact with clients in a friendly, helpful, and courteous manner.
• Is comfortable working in a wide range of settings, including any CMS clinic location, community-based settings, correctional health facility, or inside a transport vehicle.
• Has knowledge of community resources, including food stability, housing, recovery stability, employment, benefits, inpatient MAT friendly recovery services, shelters, emergency services, PCP, and special populations.
• Works with passion, humility, integrity, and a positive attitude.

To thrive in this role, you must be able to:

• Identify and access community resources.
• Provide timely and accurate documentation, including for all client/agency encounters, coordination of care efforts, and community outreach activities, presentations, and meetings.
• Maintain outreach program data in multiple databases, including QuickBase, Methasoft, and CRM.
• Maintain appropriate coordination of care with all systems and provide documentation as requested from system partners.
• Provide support, including intake documentation, to special populations and projects.
• Resolve client altercations, manage crisis episodes, and assist in conflict resolution.
• Attend provider and community meetings for the purpose of advocating, educating, and supporting system partner relationships.
• Work with the project management team to support program development and implementation.
• Receive and process referrals for community support from multiple CMS clinics and community system partners.
• Complete documentation within 24 hours of shift.

Requirements

• Experience in substance abuse rehabilitation and/or opioid treatment programs (preferred)
• Bilingual (preferred)
• Ability to travel within the region, including to all CMS locations as needed
• Culturally competent and sensitive to individualized client treatment needs
• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months)

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.