Client Managing Partner

Acxiom; Austin (TX); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Client Partner to drive growth and satisfaction for clients in the healthcare sector. This role involves leveraging deep industry knowledge and product expertise to enhance client relationships and maximize the value of the company's offerings. The ideal candidate will have a proven track record in solution selling, particularly within healthcare, and will be adept at identifying growth opportunities while maintaining strong client advocacy. Join a forward-thinking company that values strategic insight and relationship building, and make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in solution selling, especially in healthcare.
• Strong client relationship management and consultative skills.

Responsibilities

• Achieve revenue growth targets and manage client portfolios.
• Identify new revenue opportunities and enhance client relationships.

Skills

Solution Selling

Client Relationship Management

Revenue Growth Strategies

Consultative Selling

Healthcare Industry Expertise

Problem Solving

Salesforce CRM

Education

10+ years of relevant experience

Tools

Salesforce

Job description

The Client Partner serves as the primary post-sale point of contact for clients, responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client’s industry, business operating model, and deep product and technical expertise to drive adoption and utilization of Acxiom’s products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximize value from their investment in Acxiom products. Maintains a strategic mindset to identify and recommend solutions to achieve customer objectives.

Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling related products, with accountability for client renewal and retention. Ensures best practices are adopted for Acxiom product use and clients are maximizing value. Handles escalations and coordinates across functional areas such as Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and Delivery Support.

COMPETENCIES

• Revenue Driver : Ability to contribute proactively and strategically to revenue generation across the client portfolio by identifying, creating, and seizing opportunities for increased sales, income, and profitability.
• Consultative : Skilled in engaging with clients collaboratively to understand needs, provide advice, and offer effective solutions. Strong active listening, problem-solving, and relationship-building skills are essential.
• Client Advocate : Represents and champions client interests, ensuring expectations are met, benefits are realized, issues are addressed, and the overall experience is positive.
• Relationship Builder : Capable of developing and maintaining positive relationships with colleagues, clients, and stakeholders, establishing rapport, trust, and mutual respect.
• Healthcare Industry Expertise : Deep understanding of the healthcare sector, including payer, provider, and life sciences, with insights into market dynamics, trends, and regulations.

DUTIES AND RESPONSIBILITIES :

• Achieves and exceeds revenue growth targets, maintaining profitability and sales goals within assigned accounts.
• Identifies new revenue opportunities annually, driving account growth through new business, upsell, and cross-sell initiatives.
• Develops and enhances client relationships through consultation, expertise, and onsite presence, aligning client needs with Acxiom solutions.
• Manages client portfolio revenue and bookings forecasts.
• Maintains a well-managed pipeline of growth opportunities.
• Records all sales and account information in Salesforce CRM.
• Creates value propositions that differentiate Acxiom from competitors.
• Consults on new use cases and capabilities to promote organic growth.
• Leads or facilitates contract negotiations for new business and renewals.
• Acts as an escalation point for issues and feedback, coordinating with teams and stakeholders.
• Collaborates with delivery and creative/media agency partners to support account relationships.
• Delivers high-quality work on time, including proposals and business reviews.

WHAT WILL SET YOU APART :

• Minimum of 10+ years of relevant experience or equivalent in lieu of a degree.
• Solution selling experience specifically within the healthcare industry.
• Multi-functional leadership experience (e.g., Consulting, BPO, Management).
• Experience in marketing, marketing technologies, data insights, analytics, and digital marketing.
• Knowledge of Mar-tech and Ad-tech ecosystems.
• Deep understanding of consumer and behavioral data applications.
• Proven track record of achieving/exceeding sales targets and managing clients with multiple lines of business.
• Ability to map technology solutions to business problems; resilience and creativity in sales cycles.
• Strong problem-solving, financial, and strategic skills; ability to thrive in high-pressure environments.
• Excellent conversational and solution-selling skills.

Primary Location: Homebased - Conway, Arkansas

Additional Locations: Remote consideration in specified states; see details in original description.

Acxiom is an equal opportunity employer, including disability and veteran status. For privacy notices and application assistance, refer to the original description.