Client Manager I

J.B. Hunt Transport Services, Inc.; Haslet (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) Retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Client Manager I to liaise between core stakeholders and customers, aligning expectations to exceed satisfaction.

The role focuses on account ownership, coordination with Operations and Customer Experience, and driving profitable growth for assigned smaller accounts. Responsibilities include presenting to clients onsite or remotely, managing service levels, and guiding internal teams to deliver consistent practices across locations.

Qualifications

• 1–2 years in Transportation/Logistics, Sales, Account Management, or related experience.
• Willingness to travel dependent on account need.
• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field preferred with 1–2 years of relevant experience.

Responsibilities

• Coordinate with internal teams (Operations, Customer Experience) to support startups and changes to accounts.
• Drive retention and growth of current business by analyzing profitability and forecasting changes.
• Execute the Customer Value Delivery framework: Understand, Deliver, Measure, Anticipate.
• Participate in special projects and potential service expansion for clients.
• Monitor billing and ensure contract compliance and timely payments.
• Develop uniform practices to ensure high levels of service across locations.
• Present service levels and cost analyses to clients and internal stakeholders.

Skills

Customer service

Account management

Communication

Travel willingness

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain

Bachelor's Degree in Transportation/Logistics

GED

High School Diploma

Job description

Job Summary

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity; if beyond scope, manager support is provided.

Job Description

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
• Participate in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed, both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences with support from internal stakeholders as needed; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis

Qualifications

Minimum Qualifications

• High school diploma/GED High school diploma/GED 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need

Preferred Qualifications

• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID

00649024 Client Manager I (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.