Client Manager I

J.B. Hunt Transport Services, Inc.; Texas; On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. seeks an Account Manager to liaise between core stakeholder groups and customers, aligning expectations to maintain and exceed customer satisfaction.

On a day-to-day basis, the role acts as internal owner of an account and collaborates with internal teams to ensure consistent business practices and strong relationships. This role requires travel as needed and a high school diploma or GED, with preferred backgrounds in Transportation/Logistics, Sales, or Account

Qualifications

• 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience
• Willingness to travel dependent on account need
• Bachelor's degree where stated or equivalent experience preferred
• Strong communication and relationship-building skills

Responsibilities

• Liaise with internal teams to ensure tools, training, and support for startups and changes
• Drive retention and growth by analyzing operations and profitability
• Execute customer value delivery principles (Understand, Deliver, Measure, Anticipate)
• Participate in special projects and expansion opportunities for clients
• Monitor billing and receivables and ensure contract compliance
• Develop uniform practices for high-quality service across locations
• Present to clients on service levels, acceptance, and cost delivery analyses
• Provide reporting and KPIs to internal and external audiences

Skills

Customer service

Account management

Communication

Problem solving

Education

GED (Required)

High School Diploma (Required)

Bachelor's in Transportation/Logistics

Bachelor's in Business Administration/Management

Bachelor's in Supply Chain Management

Job description

Job Summary

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity; if beyond scope, manager support is provided.

Job Description

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
• Participate in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed, both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences with support from internal stakeholders as needed; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis

Qualifications

Minimum Qualifications

• High school diploma/GED High school diploma/GED 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need

Preferred Qualifications

• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required)
• Bachelors: Transportation Logistics
• Bachelors: Business Administration/Management
• High School (Required)
• Bachelors: Supply Chain Management

Work Experience

• Customer Service/Account Manager
• Sales
• Transportation/Logistics

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.