Client Manager I

J.B. Hunt; Haslet (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

J.B. Hunt is seeking a Client Manager I in Haslet, TX to liaison between internal teams and clients, ensuring consistent service delivery and strong relationship management. You will work with Operations and Customer Experience to support startups, changes, and ongoing account needs.

The role emphasizes profitability analysis, pricing support, and presenting to stakeholders. Travel may be required based on account needs, with opportunities for growth within the Sales, Marketing & Product

Qualifications

• High school diploma or GED is required.
• 1–2 years of Transportation/Logistics, Sales, Account Management, or relevant experience.
• Willingness to travel dependent on account needs.
• Bachelor's degree in Business Administration/Management or related field with 1–2 years' experience is preferred.

Responsibilities

• Collaborate with internal teams to ensure tools, training, and support for accounts.
• Drive retention and growth by analyzing profitability and forecasting business changes.
• Support pricing decisions and present insights to stakeholders and customers.
• Present service levels, acceptance, and cost/delivery analysis to clients.
• Provide regular reporting and KPI analyses to internal and external audiences.
• Maintain uniform practices across locations to ensure consistent service quality.

Skills

Transportation/Logistics

Sales

Account Management

Communication

Attention to detail

Root cause analysis

Relationship building

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain Management

Bachelor's Degree in Transportation Logistics

GED/High School Diploma

Job description

Job Title:Client Manager IDepartment:Sales, Marketing & Product ManagementCountry:United States of AmericaState/Province:TexasCity:HasletFull/Part Time:Full timeJob Summary:Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity; if beyond scope, manager support is provided.Job Description:Key Responsibilities:Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accountsDrive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customersExecute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)Participate in the execution of special projects, often including expansion of service for clientsMonitor billing and receivables; work with internal teams to keep clients in line with contract rules and paymentsDevelop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational regionPresent to clients on a regular cadence and as needed, both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysisProvide reporting/presentations for internal and external audiences with support from internal stakeholders as needed; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysisQualifications:Minimum Qualifications:High school diploma/GED High school diploma/GED 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalentWillingness to travel dependent on account needPreferred Qualifications:Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalentAbility to process information with high levels of accuracyAbility to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the businessEffectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviorsAbility to adapt to a dynamic work environment and shifting priorities and directivesKnowledge of effective influencing tactics and strategiesFoundational skills in assessing customer needs and providing solutions for themExperience in establishing and maintaining healthy working relationships with clients, vendors, and peersThis position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Sales, Transportation/LogisticsJob Opening ID:00649024 Client Manager I (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.