Client Manager EHB

Marsh McLennan Agency; Richmond (VA); Hybrid; USD 64,700 - 120,400; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work – minimum 3 days in office

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency is hiring a Client Manager for Employee Health & Benefits to deliver outstanding service while managing client accounts through renewals and onboarding. You will address claims, billing, and eligibility issues, support market strategy, and coordinate RFPs to optimize client outcomes.

The role involves leading carrier negotiations, guiding plan documents, and ensuring smooth enrollment with compliance oversight.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum three years of Benefits/HR experience.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent basis without sponsorship now or in the future.

Responsibilities

• Deliver exceptional client service and manage client accounts on Employee Health & Benefits.
• Resolve complex issues related to claims, billing, and eligibility.
• Lead market strategy discussions and RFP processes.
• Drive carrier negotiations and oversee plan document coordination.
• Oversee enrollment and coordination with compliance resources.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's degree or equivalent work experience

Job description

Client Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager – Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations.

Your confidence in driving client strategy and engaging with decision-makers will be key – you will be responsible for overseeing the full benefits renewal lifecycle including monitoring deliverables. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required
• A minimum three years of Benefits/HR experience required
• Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
• Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• 3-6 years of experience in insurance broker space desired
• Life & Health License or ability to obtain within 90 days

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office each week
• Charitable contribution match programs
• Stock purchase opportunities

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Equal Opportunity Employer

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certificates, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance-based incentives.