Client Manager - Employee Health & Benefits

MMC; Fargo (ND); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Charitable contribution match

Job summary

Marsh McLennan Agency is seeking a Client Manager on the Employee Health & Benefits team in the United States. You will develop and maintain strong client relationships, ensuring exceptional service delivery and managing vendor liaison, compliance, and renewal processes.

The role involves supporting marketing initiatives, contributing to business development, and collaborating across teams to enhance client satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years in the employee benefits industry.
• Experience managing and renewing group health & welfare plans (medical, dental, vision, life, disability).
• State Life & Health Insurance License required within 3 months of hire.
• Strong knowledge of ACA, HIPAA, ERISA, COBRA and related regulations.
• Strong communication and public speaking skills; proficient in written communication.
• Proficient in MS Office; experience with agency management systems (EPIC, BenefitPoint, ImageRight).
• Ability to manage multiple projects with strong organizational skills.

Responsibilities

• Develop and maintain strong client relationships and ensure exceptional service delivery.
• Act as liaison between clients and vendors; oversee regulatory compliance.
• Support marketing and renewal processes; contribute to business development.
• Resolve complex service issues and escalate when needed; collaborate internally.
• Prioritize and coordinate multiple projects while maintaining professionalism.

Skills

Benefits industry experience

Regulatory knowledge

Public speaking

Communication skills

Organizational skills

Project management

Education

Bachelor’s degree or equivalent

Tools

EPIC

BenefitPoint

ImageRight

Job description

Client Manager - Employee Health & Benefits

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Manager on the Employee Health & Benefits team, you'll be responsible for developing and maintaining strong business relationships with clients, ensuring exceptional service delivery, and managing various aspects of employee benefits programs. This role involves acting as a liaison between clients and vendors, overseeing compliance and regulatory issues, and supporting marketing and renewal processes. The Client Manager also plays a key role in business development initiatives and internal collaboration to enhance client satisfaction and retention. The client management team relies on the Client Manager to resolve complicated service issues and escalated for further assistance when needed.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
• 3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
• Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability.
• State Life & Health Insurance License (Required within 3 months of hire).
• Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations.
• Strong public speaking, verbal, and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
• Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects.
• Detail-oriented with effective problem-solving and resolution skills.
• Capable of working independently and under pressure while maintaining a positive attitude.
• Ability to thrive in a fast-paced team environment while upholding professionalism.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:InstagramFacebookXLinkedIn

Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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