Client Manager - Business Insurance

International Association of Insurance Professionals (IAIP); Jefferson City, Northern (MO, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Professional development

Stock purchase

Generous time off

Job summary

Marsh McLennan Agency (MMA) in Missouri is seeking a Client Manager in our Business Insurance department. You will be part of a 5-7 person team handling new business, renewals, and client service for a large volume of accounts, coordinating with service teams to prepare submissions and market proposals.

The role requires knowledge of insurance products and risk management, strong client service, and the ability to collaborate in person with in-office teams while enjoying hybrid flexibility.

Qualifications

• 3-5 years' experience in underwriting, rating and billing or prior insurance experience at an agency or related company.
• 1-2 years' experience providing customer service to commercial lines customers.
• High School diploma or GED required.

Responsibilities

• Handle new business, renewals, and customer service for a large volume of complex accounts.
• Prepare and market submissions, develop proposals, bind coverage, review and correct policies.
• Respond promptly to client requests and collaborate with service teams and producers.
• Work in-person with in-office teams while also offering hybrid flexibility as needed.

Skills

Customer service

Underwriting

Billing

Risk management

Education

High School diploma or GED

Some college or higher education

Tools

Sagitta

Epic

Job description

Client Manager - Business Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As a Client Manager in our Business Insurance Department, you will be part of a 5-7 person team responsible for the timely and high-quality handling of new business, renewal business, and customer service needs across a large volume of complex accounts. You will work closely with the service team to prepare and market submissions, develop proposals, bind coverage, review and correct policies, and respond promptly to all client requests.

In this role, you will demonstrate a strong knowledge of insurance products, coverage options, and risk management principles. You will consistently contribute to customer satisfaction and exemplify a strong commitment to exceptional client service. This position requires in-person collaboration with in-office service teams, producers, and clients, while also offering hybrid flexibility as needed.

The ideal candidate will bring a high level of professionalism and a strong commitment to teamwork, customer service, and collaboration, aligning with our organizational mission and values to support strategic initiatives and achieve business objectives.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High School diploma or general education degree
• 3-5 years' experience in underwriting, rating and billing or prior insurance experience at an agency or related company
• 1-2 years' experience providing customer service to commercial lines customers.

These additional qualifications are a plus, but not required to apply:

• Some college or higher education
• Sagitta & Epic Experience

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
• X
• LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAUMW

#LI-Hybrid

#MMABI