Client Manager EHB

MMC; Richmond (VA); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Hybrid work - 3 days in office each we

Generous time off

Tuition reimbursement

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Manager for Employee Health & Benefits to deliver outstanding client service and manage complex accounts. You will resolve claims, billing, and eligibility issues while guiding benefits consultants and coordinating renewal strategies.

The role involves leading RFP processes, negotiating with carriers, and overseeing enrollment workflows, with a focus on compliance and strategic client outcomes. A hybrid work model applies.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum three years of Benefits/HR experience required.
• Working knowledge of risk management techniques and Employee Health and Benefits markets.
• Deep understanding of funding mechanisms and ability to share knowledge with stakeholders.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without sponsorship now or in the future.

Responsibilities

• Deliver exceptional client service and manage client accounts effectively, resolving complex issues related to claims, billing and eligibility.
• Lead the marketing process by gathering RFP documents and exploring negotiation opportunities.
• Drive carrier negotiations and oversee technological implementations to ensure seamless client experience.
• Prepare presentations, develop meeting agendas and coordinate plan documents for enrollment.
• Collaborate with compliance resources to ensure regulatory adherence and oversee renewal lifecycle.
• Engage with decision-makers to drive client strategy and oversee renewals.

Skills

Benefits/HR experience

Risk management techniques

Funding mechanisms knowledge

Stakeholder communication

Microsoft Office proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Client Manager, Employee Health & BenefitsAward-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager - Employee Health & Benefits at MMA.Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).A day in the life.As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations.Your confidence in driving client strategy and engaging with decision-makers will be key - you will be responsible for overseeing the full benefits renewal lifecycle including monitoring deliverables. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required
• A minimum three years of Benefits/HR experience required
• Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
• Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• 3-6 years of experience in insurance broker space desired
• Life & Health License or ability to obtain within 90 days

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work - minimum of 3 days in office each week
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:InstagramFacebookXLinkedIn

Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us let contacting [e-mail]#MMAEHB#LI-Hybrid#MMAMID

The applicable base salary range for this role is $64,700 to $120,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.