Senior Client Manager – Employee Health & Benefits

Marsh McLennan; Fargo (ND); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match programs

Stock purchase plan

Job summary

Marsh McLennan Agency in Fargo seeks a Senior Client Manager to lead client relationships and ensure delivery of employee health and benefits services. You will oversee enrollment periods, address day-to-day service issues, and document client interactions while guiding welfare benefit plans and regulatory compliance.

The ideal candidate has 4+ years in employee benefits, strong communication, and proficiency with Microsoft Office and agency management systems.

Qualifications

• 4+ years of experience in the employee benefits industry.
• Ability to anticipate client needs and develop solutions.
• Experience in customer service or project management.
• Extensive knowledge of group insurance products and regulatory issues.
• Excellent written, verbal, and presentation skills.
• Proficient with Microsoft Office applications.
• Proficient with agency management systems EPIC, BenefitPoint, ImageRight.
• Ability to work independently and meet deadlines in a high-production environment.
• Detail-oriented, organized, and professional.
• Ability to navigate relationships at multiple levels within client organizations.

Responsibilities

• Manage client relationships and ensure delivery of employee benefits services.
• Oversee benefit enrollment periods and day-to-day service issues.
• Maintain documentation of client interactions and guidance on welfare plans.
• Serve as primary client contact and escalate only when needed for approval.

Skills

Client management

Regulatory compliance

Public speaking

Regulatory research

Project management

Microsoft Office

EPIC

BenefitPoint

ImageRight

Documentation

Communication

Education

Bachelor's degree in business

Life & Health License

Tools

EPIC

BenefitPoint

ImageRight

Microsoft Office

Job description

Company:

Marsh McLennan Agency

Description:

Senior Client Manager – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Senior Client Manager on the Employee Health & Benefits team, you’ll manage client relationships and ensure the effective delivery of employee benefits services. This position involves overseeing benefit annual enrollment periods, addressing day-to-day service issues, and maintaining comprehensive documentation of client interactions. The Senior Client Manager serves as the primary point of contact for clients, providing expert guidance on welfare benefit plans and regulatory compliance while fostering strong relationships with clients, vendors, and internal teams. The client management team relies on the Senior Client Manager to anticipate and resolve complicated service issues independently, only escalating for further assistance when solution needs additional approval.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 4+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
• Proven experience in anticipating client needs and developing solutions to client problems.
• Experience in customer service or project management.
• Extensive knowledge of group insurance products (medical, dental, vision, life, and disability) and the ability to research regulatory issues to provide accurate guidance to clients.
• Excellent written, verbal, and presentation skills, with effective public speaking capabilities.
• Proficient in Microsoft Office applications (Word, PowerPoint, Outlook)
• Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
• Ability to work independently, manage multiple tasks under pressure, and meet deadlines in a high-production environment.
• Detail-oriented, organized, and resourceful, with a professional demeanor.
• Ability to navigate relationships and effectively address client expectations at various levels within the client organization.

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree in business, human resources, or health services administration or equivalent
• Life & Health License (required within 90 days)

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

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