Client Service Manager

MMC; New York (NY); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Service Manager in the Employee Health & Benefits team to manage client relationships, coordinate enrollment meetings, and support renewal proposals. The role partners with the sales team and carriers to tailor benefit plans and improve client satisfaction.

This position involves significant client interfacing, strategic discussions, and ongoing education to maintain licenses and stay current with regulations.

Qualifications

• Life and Health license or willingness to obtain
• Excellent oral and written communication and relationship-building skills
• Strong analytical and problem-solving abilities
• Ability to present to diverse groups and manage multiple priorities
• Proficiency with Microsoft Office products and agency management systems

Responsibilities

• Maintain and expand client relationships within Employee Health & Benefits.
• Coordinate enrollment meetings and communications with clients and carriers.
• Support sales with plan designs, quotes, and renewal proposals.
• Present to decision-makers and employees and participate in strategy meetings.
• Ensure regulatory compliance and timely handling of open enrollment tasks.

Skills

Client relationship management

Presentation skills

Analytical thinking

Microsoft Office

Communication skills

Education

Bachelor's degree in Risk Management or related field

Tools

Agency management systems

Microsoft Office Suite

Web browsers

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager within our Employee Health & Benefits team here at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life:

As an Client Service Manager within the Employee Health & Benefits team, you'll utilize your exceptional client servicing skills to maintain and expand client relationships. You will collaborate with the sales team, carriers and the client to establish and renew benefit plans to meet the client's needs.

You will also perform varied service functions such as employee open enrollment meetings, wellness options and other day-to-day service to ensure the client's needs and expectations are met.

This job is approximately 70% internal and 30% client interfacing, including frequent client discussions, participation in strategy meetings and making presentations to decision makers and employees.

In addition, this role includes coordination and active participation in the advancement of Wellness drivers for assigned clients as well as other clients as requested.

All Client Service Managers are expected to participate in continuing education to maintain their licenses, stay current with all regulations and enhance insurance knowledge.

Our future colleague:

• Active Life and Health license
• Building and maintaining strong relationships with colleagues and clients
• Strong knowledge of plan designs from varied carriers in the marketplace
• Managing accounts through the calendar year life cycle
• Assisting clients with federal and state law compliance and interpreting contractual language
• Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
• Preparing employee communications as well as organizing and conducting enrollment meetings; Managing re-enrollment forms and reviewing contracts and summary plan descriptions;
• Meeting via conference calls or in person with the carriers and the client to stay on track and cover all aspects of implementation.

Requirements:

• Life and Health License
• Exceptional oral and written communication and relationship building skills
• Strong analytical and problem-solving skills
• Ability to conduct presentations and speak to diverse groups
• High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
• Exceptional time management and organization skillsand demonstrated ability to manage multiple priorities efficiently

These additional qualifications are a plus, but not required to apply:

• Bachelor's Degree in Risk Management, Business Administration or other related fields
• Insurance designations

Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.