Client Manager - Business Insurance

Marsh Agency; West Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Charitable contribution match programs

Job summary

Marsh McLennan Agency (MMA) in West Des Moines, IA, is seeking a Client Manager on the Business Insurance team. You will provide timely service to clients and support Sales Advisors in the sale and servicing of new and existing business.

You will build strong client relationships, coordinate with carriers, and help quote and market insurance solutions. This role emphasizes accuracy, communication, and teamwork in a collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• Property & Casualty insurance licenses.
• Experience with business insurance, including multiple lines.
• Experience in a client-facing role with relationship-building.
• Ability to manage an established book of business and prioritize tasks.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Strong attention to detail.

Responsibilities

• Assist with gathering information from clients to quote insurance.
• Assist with marketing new and renewal business to carriers.
• Prepare formal proposals of insurance and assist with presenting to clients.
• Process new and renewal business, and ensure information is submitted accurately and timely.
• Assist Sales Advisors with client coverage reviews, renewal meetings, audits, etc.
• Review insurance policies for accuracy and ensure corrections are made promptly.
• Assist clients with service requests, including answering questions and making changes.
• Act as a liaison between clients and carrier representatives to resolve questions or issues.

Skills

Communication

Interpersonal skills

Attention to detail

Teamwork

Prioritization

Education

High School Diploma

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Client Manager – Business Insurance

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As a Client Manager on our Business Insurance team, you will provide timely and accurate service to clients, and additional support to Sales Advisors, as it relates to the sale and service of new and existing business. You will play an important role in developing relationships with clients, Sales Advisors, and carrier representatives.

Specific duties and responsibilities include, but are not limited to:

• Assist with gathering the appropriate information from clients to adequately quote their insurance.
• Assist with marketing new and renewal business to the appropriate insurance carriers.
• Prepare formal proposals of insurance and assist with presenting the material to clients.
• Process new and renewal business, and ensure all appropriate information and documentation is submitted in a timely and accurate manner.
• Assist Sales Advisors with client coverage reviews, renewal meetings, audits, etc.
• Review insurance policies and related documents for accuracy, and ensure corrections are made in a timely manner.
• Assist clients with their service requests. This includes, but is not limited to, answering questions, making changes, preparing policy documents, etc.
• Act as a liaison between clients and carrier representatives to resolve questions or issues related to their policies and/or coverage.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent.
• Property & Casualty insurance licenses.
• Experience working with business insurance, particularly with multiple lines of coverage.
• Experience working in a client-facing role that included building long‑term relationships.
• Ability to manage an established book of business.
• Ability to organize and prioritize a variety of projects and tasks in an effective and timely manner.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong attention to detail and accuracy in work.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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